This topic

BT telling me to upgrade

Adam8 — Tue, 18 Apr 2023 10:48:31 GMT

BT is telling me to upgrade to the monthly pass even though I already have it.

Re: BT telling me to upgrade

NeilO — Tue, 18 Apr 2023 11:40:23 GMT

Hi, @Adam8 welcome to the community and thanks for posting. Are you getting that message when you log in to BT sport app?

Thanks

Neil

Re: BT telling me to upgrade

Adam8 — Tue, 18 Apr 2023 18:18:02 GMT

I'm getting the message on the bt app and website. Already paid the £30 and not letting me on

Re: BT telling me to upgrade

JohnC2 — Tue, 18 Apr 2023 18:25:59 GMT

Hi Adam8, sorry you're unbale to get into the app. Please call us on 0330 1234 150 and our customer services team will be able to check and hopefully fix this for you before the champions league tonight.

Cheers

John

Re: BT telling me to upgrade

JohnC2 — Wed, 19 Apr 2023 08:29:23 GMT

Hi Adam8, did you get this resolved last night?

Cheers
John