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Re: LP205 Error message re BT Sport

accept23 — Wed, 19 Apr 2023 10:20:46 GMT

Hello,

I am having the same issue with my IP, it appears geolocated in the UK in the different databases but I cannot access BT sports, I get "you are outside of the UK". All the other services: Netflix, BCC... work fine.

Thank you

Re: LP205 Error message re BT Sport

JohnC2 — Wed, 19 Apr 2023 10:59:17 GMT

Hi @accept23, I've moved your post to create your own thread as the previous thread was already resolved.
Are you using a VPN? If so try connecting with the VPN disabled.

Cheers
John

Re: LP205 Error message re BT Sport

accept23 — Wed, 19 Apr 2023 11:02:54 GMT

Hello,

Thank you, I can confirm I am not using any VPN.

Cheers

Re: LP205 Error message re BT Sport

JohnC2 — Wed, 19 Apr 2023 13:21:12 GMT

Hi @accept23, thanks for confirming that. When you get this error are you at home and connecting to wifi from your BT Hub?
Cheers

John

Re: LP205 Error message re BT Sport

accept23 — Thu, 20 Apr 2023 07:33:07 GMT

Hello,

It happens whenever I try to access BT sport in any device when I am connected to wifi or ethernet to my broadband.

Regards

Re: LP205 Error message re BT Sport

RobbieMac — Thu, 20 Apr 2023 08:28:28 GMT

Thanks for confirming that @accept23

Sorry again for these problems.

Strange issue! As you have a dynamic IP address, can you try disconnecting your broadband service for 15-20 minutes ( whenever you're not going to be using it) and then reconnect? This should allocate you a different IP address.

Please post back and let me know how you get on with this. If you're still in the same boat after this we'll pick up from here to investigate further.

Many thanks,

Robbie

Re: LP205 Error message re BT Sport

accept23 — Thu, 20 Apr 2023 08:34:01 GMT

Hello,

You are correct I have a dynamic IP but the IP I get when I disconnect and connect again even it changes it still belongs to the same pool as the last one so there are no changes. If I send you the pool are you able to check why is it being flagged as a VPN or outside the country?

Regards,

Manuel

Re: LP205 Error message re BT Sport

RobbieMac — Thu, 20 Apr 2023 10:26:27 GMT

Thanks for posting back @accept23

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: LP205 Error message re BT Sport

adeace — Thu, 20 Apr 2023 21:44:18 GMT

exact same issue tonight !! when watching the football !! stupid dodgy bt sport why do they detect these things as not in UK when I am in the UK with no vpn !!