This topic

Error IPC6023

Wendy41 — Tue, 14 Feb 2023 20:49:00 GMT

Hi,

So my BT was working perfectly from December (when l got it) until 2 weeks ago when the IPC6023 error showed up. I called BT and spoke to an online agent who made me restart everything and even started using an ethernet cable but nothing worked and he hung up on me.

I got BT just for the sports but now l cannot even watch the sports on TV which is frustrating. May you kindly assist?

PS l do not have a landline and the agent l spoke to said my broadband is working just fine.

Re: Error IPC6023

JohnC2 — Wed, 15 Feb 2023 08:35:00 GMT

Hi @Wendy41, welcome to the forum and thanks for posting. Sorry that you were hung up on when you called in to report this fault.

Check out the IPC6023 error code at: What do the BT TV error codes mean? | BT Help and follow the steps. If you have full fibre please power cycle the ONT first.

Once you've completed the checks post back and let us know if you need out help to get it fixed.

Cheers

John

Re: Error IPC6023

Wendy41 — Wed, 15 Feb 2023 08:51:55 GMT

Hi @JohnC2 thank you for your quick response.

I followed those steps before posting as l bumped into them when l was doing a google search. Unfortunately nothing worked for me.

I have missed so many soccer games l am so over it 😭. Yes l do have full fibre.

You are my last hope

Thanks

Wendy

Re: Error IPC6023

JohnC2 — Wed, 15 Feb 2023 09:13:01 GMT

Hi @Wendy41, thanks for getting back to me. I just wanted to be sure you've power cycled the ONT as this is often the cause but if that hasn't worked we'll be happy to help you get this fixed.

I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John

Re: Error IPC6023

Wendy41 — Thu, 23 Feb 2023 17:31:39 GMT

Hi @JohnC2

An engineer came to my house today and he confirmed that the wife is working just fine and the tv box is the problem.

I dont know what else to do at this point. Any ideas?

Re: Error IPC6023

Les-Gibson — Thu, 23 Feb 2023 18:47:54 GMT

IPC6023 is a very common problem but I would be very surprised if it was the TV box causing it.

Did you try powering down the ONT as suggested by @JohnC2 ?

In case you're not sure the ONT is the Openreach box that connects to both your hub and the fibre as it comes into the house

Re: Error IPC6023

Wendy41 — Thu, 23 Feb 2023 18:53:40 GMT

Hi @Les-Gibson

Thank you for your response.

Yes l have tried that multiple times both alone and on calls with BT technical support team but nothing.

The engineer just said my broadband is working perfectly so the only plausible answer would be the Tv Box with a problem.

What puzzles me is when l first got my BT it worked perfectly for the first 2 months then one day it stopped and l cannot watch live sport. But l can stream the live sport on my laptop or phone. I just cant on my tv

Re: Error IPC6023

Les-Gibson — Thu, 23 Feb 2023 19:03:42 GMT

That's common.

Live channels (i.e. those selected from the EPG or where you enter the channel number directly) use a system known as Multicast, the apps do not, therefore if you select the channel from the EPG or by entering the channel number and the Multicast stream is interrupted then you lose your channel but if you're watching on the app then you wouldn't even know it was lost.

Re: Error IPC6023

NeilO — Thu, 23 Feb 2023 19:05:29 GMT

Hi @Wendy41 I'm really sorry about that, I'll chase this up with our BT TV experts and hopefully will have an update for you tomorrow.

Thanks

Neil

Re: Error IPC6023

kamilm — Tue, 14 Mar 2023 15:23:35 GMT

hi there i just got connected and everything but this IPC6023 is there and is frustrating

Re: Error IPC6023

Wendy41 — Tue, 09 May 2023 19:14:11 GMT

Hi @NeilO

The IPC6023 error has appeared on my screen again. It was working perfectly since the experts contacted me and solved the problem from their end. Today it just started again.

I have already done all the steps l was instructed to do last time and nothing has worked.

May you kindly assist.

Thanks

Wendy

Re: Error IPC6023

DavidM — Tue, 09 May 2023 19:25:43 GMT

Hi @Wendy41 and thanks for posting.

@NeilO is currently out of the office. Can you drop over a private message again with your details so we can look into this for you?

Cheers

David

Re: Error IPC6023

Wendy41 — Tue, 09 May 2023 19:39:41 GMT

Hi @DavidM

I just dropped you a message.

Thanks

Wendy

Re: Error IPC6023

RISEFC — Tue, 07 May 2024 11:45:49 GMT

Hi @wendy,

I'm really sorry to hear you're missing out on soccer games. I understand how frustrating that can be.

Since you've already tried troubleshooting steps without success, I'd recommend checking with your local club for any potential streaming or recording options. For instance, Rise FC Soccer Camp has a great support system to help parents stay updated on their children's games and events.

I hope this helps you catch more games soon! Feel free to reach out if you need more assistance.

Best,
Rise Fc