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Stuck Order for TV changes.

keithplympton — Fri, 09 Jun 2023 10:50:25 GMT

Hello, I made changes to my TV package early yesterday morning [Order reference: VOL0XXXX], whilst the package has updated on the BT TV Pro box and the BT app on my smart TV, the order on the BT website says it is 'stuck' with a yellow exclamation mark at the BT App stage. This is stopping me accessing my account and is not correct. Any advice/help would be greatly appreciated please. Thank you.

Re: Stuck Order for TV changes.

DanielS — Fri, 09 Jun 2023 11:18:35 GMT

Hi @keithplympton,

I am sorry to see that your order has not completed yet.

We can look into this for you but it could take us a couple of days before we can get back to you. You might find it quicker to call us.

However, I will send you a private message in case you would like our help.

Thanks
DanielS