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Swapping sky viewing card for bt sport

obhenderson21 — Thu, 01 Jun 2023 19:22:19 GMT

I need help... I have recently moved in with my partner and moved my BT across to her address.

Sky is in her name, bt is in my name but same address.

Contacted bt they can't update it as not holding sane address as sky. One holds the village the other holds the county. Neither sky or bt will update the addresses as they say they use an address finder which auto populates the address.

Have called bt 3 times and sky 3 times .. last time phoning sky they say BT sport can't grant access via sky and they can only out by on TV through their package... I know this is rubbish as otherwise bt wouldn't have the swap card feature.

I have no way of being able to do this and I'm struggling with no help from bt or sky.... Please an someone help me out and tag some BT workers so that someone can sort for me.

I see from other forum posts that this issue has been resolved for other customers.

Re: Swapping sky viewing card for bt sport

imjolly — Thu, 01 Jun 2023 20:30:54 GMT

The SKY account and the BT account need to be in the same name and at same address but yours are not hence the mismatch and the problem

Re: Swapping sky viewing card for bt sport

obhenderson21 — Sat, 10 Jun 2023 19:44:24 GMT

What about if it's in joint names would that work?

Re: Swapping sky viewing card for bt sport

NeilO — Sun, 11 Jun 2023 11:30:43 GMT

@obhenderson21 I'm sorry it's not possible to have a BT account in joint names.

Neil