This topic

I can't cancel my BT Sport Monthly Pass

ic240669 — Sun, 25 Jun 2023 16:09:57 GMT

I want to cancel my BT Sport Monthly Pass so I am not charged again but there is no way to do it in this website, please help me.

Re: I can't cancel my BT Sport Monthly Pass

JohnC2 — Mon, 26 Jun 2023 07:59:04 GMT

Hi @ic240669, sorry you're having trouble cancelling the Sport Monthly pass. When you're logged into your MyBT account you should see the option to ‘Cancel subscription’. When you cancel, you can carry on watching BT Sport until your 30-day viewing period expires.

If it's not showing when you log in please let me know and we'll be happy to help you cancel the subscription.

cheers

John

Re: I can't cancel my BT Sport Monthly Pass

ic240669 — Mon, 26 Jun 2023 19:38:27 GMT

Hi John,

Thanks for your reply.

I can't see see the option to ‘Cancel subscription’ in MyBT, or anywhere else, and I have tried it with 3 different browsers.

Please go ahead and cancel my subscription to the Sport Monthly pass, so it definitely expires at the end of the month I already paid and I am not charged again.

Also, please confirm by email that my subscription has been cancelled.

Thanks for your help.

Rgds,

Re: I can't cancel my BT Sport Monthly Pass

DanielS — Mon, 26 Jun 2023 19:55:39 GMT

Hi @ic240669,

Thanks for getting back to us. I am sorry that you couldn't remove it.

I've sent you a private message so we can get this stopped for you.

Thanks,

DanielS

Re: I can't cancel my BT Sport Monthly Pass

NeilO — Wed, 28 Jun 2023 16:51:32 GMT

Hi, @ic240669 Thanks for getting in touch with your details. I've cancelled your BT Sport Monthly pass and a confirmation email has been sent.

Cheers

Neil