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Cancelling BT sports pass

cph531 — Sat, 17 Jun 2023 07:17:25 GMT

I bought a monthly pass for BT sport and payment was processed/taken last month. I need to cancel it but keep getting an error message telling me I can't cancel until first payment is processed

Any advice, gratefully received

Cheers

Re: Cancelling BT sports pass

DanielS — Sat, 17 Jun 2023 12:32:31 GMT

Hi @cph531,

Thanks for reaching out to us.

This is something that we need to fix for you.

I'm going to send you a private message from this account. Reply back when you get a chance, please.

Thanks
DanielS

Re: Cancelling BT sports pass

DanielS — Mon, 26 Jun 2023 18:23:51 GMT

Hey @cph531

Thank you for taking the time to get back in touch with me.

I have gone ahead and cancelled it all for you. It should have cancelled off beforehand. I am sorry that it wasn't.

The account will close off and a Final Bill will be produced after 8 working days.

Drop me a line if you ever need some help.

Thanks

Daniel