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BT Sports Error Code: ID003

Mios — Sat, 15 Jul 2023 13:03:11 GMT

Hi All,

Since yesterday, the error code ID003 appears to be causing BT Sports not to work on our Xbox One, Smart TV and laptop.

This is despite the fact that we have an active BT Sports Monthly Pass subscription which is confirmed when I log into My BT.

Our Monthly Pass had been working fine since we began using it back in September 2022.

We have followed the instructions on bt.com/help/id003 and confirmed the account that we are logging into is the accont holder.

However, this problem is unfortunately still occuring.

Any advice would be much appreciated.

Kind regards,

Mike

Re: BT Sports Error Code: ID003

DanielS — Sat, 15 Jul 2023 15:08:27 GMT

Hi @Mios,

Thanks for taking the time to get in touch.

I am sorry that you can't access your BT Sport Monthly Pass at present.

Can you access it when you log in and watch any content here: https://www.bt.com/sport/watch

If it's not showing up there either then there will be an issue with your online account that we can sort for you.

Thanks
DanielS

Re: BT Sports Error Code: ID003

Mios — Sun, 16 Jul 2023 20:29:08 GMT

Hi @DanielS

Thank you for your reply.

I have tried the link you provided and logged into our account but unfortunately the same error is still occurring.

We would be grateful if you could please identify the issue with our online account.

Kind regards,

Mike

Re: BT Sports Error Code: ID003

JohnC2 — Mon, 17 Jul 2023 10:41:12 GMT

Hi @Mios, thanks for trying to log in via the web and confirming that also doesn't work for you.

If you're still unable to access the Monthly Pass for Sport I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed.

Cheers

John

Re: BT Sports Error Code: ID003

Mios — Fri, 21 Jul 2023 11:52:17 GMT

Hi,

We have provided further information through private messages but not had any response since 19/07/2023.

Please advise if there were any updates with our query since we are still encountering the same error code (ID003).

Any further assistance that could get our BT Sports working today would be much appreciated, especially since there are WRC and UFC events taking place over the weekend.

Kind regards,

Mike

Re: BT Sports Error Code: ID003

DarrenDev — Fri, 21 Jul 2023 13:02:55 GMT

Could you please check again now @Mios - your account looks to have been fixed.

Re: BT Sports Error Code: ID003

JohnC2 — Fri, 21 Jul 2023 14:43:24 GMT

Hi @Mios, thanks for your PM earlier to confirm that this is fixed and your Sport is working ok now.

Cheers

John