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Discovery+ activated but can’t see sport?

arthursplace20 — Sun, 16 Jul 2023 09:01:23 GMT

Hi there,

Im a BT sport's customer so I got an email saying that I can now use discovery+. So I activated my subscription to Discovery+, set up an account but everytime I try to watch sport it says "Contact your provider to find out how to watch"

I can watch films etc. I subscribe to sport channels.

Ive tried through a Smart TV, the Discovery+ app and on a web browser, all say the same.

thanks

Re: Discovery+ activated but can’t see sport?

DarrenW — Mon, 17 Jul 2023 12:35:43 GMT

Afternoon @arthursplace20

We're so sorry about this, we're aware of the issue and are working on resolving it as soon as we can.

You shouldn't have to do anything and in time it will start working as expecting.

Currently Sport content within the Discovery app for you will display "Contact your provider to find out how to watch", however Entertainment content will work fine.

Re: Discovery+ activated but can’t see sport?

arthursplace20 — Mon, 17 Jul 2023 15:40:31 GMT

Thanks Darren, it looks like a lot of people have the same fault so hopefully BT will treat it as a priority. It sport we particularly want to see as more and more of what we are interested in is being moved from Eurosport to Discovery+

Re: Discovery+ activated but can’t see sport?

arthursplace20 — Tue, 18 Jul 2023 10:53:00 GMT

Thanks Darren, it’s working this morning. Thanks for your help.

Re: Discovery+ activated but can’t see sport?

LondonCelt — Wed, 30 Aug 2023 06:11:22 GMT

Hi.

I'm having exactly the same problem. Been a week since I subscribed. Live chat just keep fobbing me off.

Anyway I can get this fixed?

Re: Discovery+ activated but can’t see sport?

arthursplace20 — Wed, 30 Aug 2023 06:55:29 GMT

Mine started automatically after about a week, quite frustrating when you have done everything it says to do

Re: Discovery+ activated but can’t see sport?

LondonCelt — Wed, 30 Aug 2023 07:50:43 GMT

Thank you Arthur.

Had it about a week myself now. Still hasn't come on. Live chat have been useless and keep telling me to do what ever they say. Never works

I guess I will give it a little more time and hope it will work. Thanks again