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Discovery+

welly1 — Fri, 21 Jul 2023 14:26:39 GMT

I've had a letter saying I can now have discovery+ as part of my package. I've managed to activate it on My BT but struggling to download the app. I haven't a clue, technically challenged! Can anyone explain how please.

Re: Discovery+

DarrenDev — Fri, 21 Jul 2023 14:27:33 GMT

What device are you trying to use? Phone? Tablet? PC? Smart TV?

Re: Discovery+

welly1 — Fri, 21 Jul 2023 14:31:05 GMT

Hi Darren,
smart tv . Should say we dont have BT sport

Re: Discovery+

DarrenDev — Fri, 21 Jul 2023 14:32:30 GMT

What make and model of TV do you have?

Re: Discovery+

welly1 — Fri, 21 Jul 2023 14:43:14 GMT

Samsung UE40H6240AK
SSG-3100GB smart TV
Does this Help?

Re: Discovery+

DarrenDev — Fri, 21 Jul 2023 14:50:46 GMT

Unfortunately your TV is too old to support the discovery+ app - it was made in 2014, but needs to be 2017 or newer.
You'll need to connect an external device to it - e.g. an Amazon Fire Stick, Apple TV, Roku, etc. You'll also be able to use a BT TV Box Pro very soon.

Re: Discovery+

welly1 — Fri, 21 Jul 2023 15:02:49 GMT

Thanks Darren,
Just like its owner.
Can I just ask what a BT TV Box Pro is and when

Re: Discovery+

DarrenDev — Fri, 21 Jul 2023 15:11:48 GMT

The BT TV Box Pro is our latest and greatest box. You can see all the different types of BT TV boxes we support here:
https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

I can see that you currently have BT TV 4k Recordable box, which is still pretty good. The discovery+ app will be made available on it, however it may be a few weeks as they're still fixing bugs.

Re: Discovery+

welly1 — Fri, 21 Jul 2023 15:19:17 GMT

Thanks again. You've been really helpful.