This topic

Listing wrong on #465 for HDR

ozsat — Sat, 29 Jul 2023 19:17:08 GMT

Tonight's boxing is listing on #433 - but is not listing on #465 where it is present in HDR.

Re: Listing wrong on #465 for HDR

zulu17 — Sat, 29 Jul 2023 19:22:12 GMT

Yes that is the case and I did raise a thread 5 days ago

https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/Fight-Night-Live-TNT-Sport-Ultimate-29July/td-p/2305380

that so far has received no response.

Re: Listing wrong on #465 for HDR

ozsat — Sat, 29 Jul 2023 19:49:47 GMT

We had this issue for a while about a year ago. @DarrenDev

Re: Listing wrong on #465 for HDR

DarrenDev — Sat, 29 Jul 2023 19:55:20 GMT

Unfortunately the script we wrote to validate the listings every day no longer works, as our schedule doesn't tell us if it's Ultimate or not anymore (as we no longer have Ultimate in the BT Sport app).
I've added it to the list of things to raise with WBD next week.

Re: Listing wrong on #465 for HDR

ozsat — Sun, 30 Jul 2023 04:57:23 GMT

I would not be surprised if this channel actually ends up totally HDR - with non-HDR source being faked as currently done on Sky Sports UHD and TNT Ultimate on Sky platform.

Re: Listing wrong on #465 for HDR

ozsat — Mon, 31 Jul 2023 12:39:03 GMT

@DarrenDev- should the National League football on Saturday be listing on #465? It is on #433

Re: Listing wrong on #465 for HDR

DarrenDev — Mon, 31 Jul 2023 13:11:56 GMT

I'll let you know if I manage to find out @ozsat - I've asked around internally to see if we have any view of this info.

Re: Listing wrong on #465 for HDR

Brucemeister5 — Mon, 31 Jul 2023 13:48:23 GMT

Ch465 no longer appears on the iOS BTTV app which means that I’m not able to set up recordings when away from home. I’ve tried unpairing and pairing again on my phone but the channel is still not available on the app.

Re: Listing wrong on #465 for HDR

DarrenDev — Mon, 31 Jul 2023 14:02:37 GMT

Confirmed @Brucemeister5 - now investigating why

Re: Listing wrong on #465 for HDR

DarrenDev — Mon, 31 Jul 2023 15:11:18 GMT

At this point I'll hold my hand up and say that we genuinely have no idea what has caused the HDR channel to disappear from the BT TV app guide - mainly because we don't know how it appeared there in the first place. It's possible that it was added to the general channel list, meaning it would have shown even for users who didn't have a Pro box. That's not considered acceptable behaviour though.

I'm just updating the apps now, to properly recognise when they're paired with a box that declares HDR support. It'll be available in the BT TV app beta on Android later this evening, and in the next BT TV app update on iOS (available on all devices within the next 7-10 days).

Re: Listing wrong on #465 for HDR

ozsat — Tue, 01 Aug 2023 06:23:20 GMT

Hi, did you get any update on the National League in HDR on Saturday?

Also, I have 'No programme information' for #465 until 4pm this afternoon - although I no only the promo is scheduled.

@DarrenDevwrote:
I'll let you know if I manage to find out @ozsat - I've asked around internally to see if we have any view of this info.

Re: Listing wrong on #465 for HDR

DarrenDev — Tue, 01 Aug 2023 07:27:08 GMT

No update yet. The chain of command is much longer than it used to be.

Re: Listing wrong on #465 for HDR

ozsat — Tue, 01 Aug 2023 07:29:10 GMT

All the way back to Looney Tunes! 😁

@DarrenDevwrote:
No update yet. The chain of command is much longer than it used to be.

Re: Listing wrong on #465 for HDR

ozsat — Tue, 01 Aug 2023 15:45:49 GMT

@DarrenDev - The UCL football repeat currently on #433 and #465 - is only listing on #433.

Is this the first time the channel has carried a repeat of a game?

Re: Listing wrong on #465 for HDR

DarrenDev — Tue, 01 Aug 2023 15:55:43 GMT

We used to do that occasionally for testing purposes. I don't know why they're doing it today though.

Re: Listing wrong on #465 for HDR

DarrenDev — Wed, 02 Aug 2023 11:02:36 GMT

Just had confirmation that there's a system fault preventing HDR listings being added.
The Live: Rochdale v Ebbsfleet United event at 1700 on Saturday should be in HDR.

Re: Listing wrong on #465 for HDR

DarrenDev — Wed, 02 Aug 2023 16:31:03 GMT

And just like that, they've fixed the issue and the event is now showing on 465 in the TV Guide on Saturday.

Re: Listing wrong on #465 for HDR

zulu17 — Wed, 02 Aug 2023 16:48:45 GMT

There were two champions league reruns last week of 2017 and 2018 finals on BT TV 4K channel. These were also the first 4K broadcasts that I saw on the Discovery + app.

Re: Listing wrong on #465 for HDR

ozsat — Thu, 03 Aug 2023 09:23:44 GMT

The Saturday game is there - but this afternoon's ECL repeat is missing on #465.

@DarrenDevwrote:
And just like that, they've fixed the issue and the event is now showing on 465 in the TV Guide on Saturday.

Re: Listing wrong on #465 for HDR

Brucemeister5 — Wed, 16 Aug 2023 21:04:50 GMT

Ch 465 has returned to the BT TV app in the latest update. The Manchester City match was not listed on the EPG tonight even though the game was shown on the HDR channel.