This topic

Sport subscription

PGJEly — Sun, 30 Jul 2023 11:22:09 GMT

I would like to cancel my BT Sport/TNT Sport monthly subscription but can find no way of doing it in My BT or Manage My Account. Where is it?

Re: Sport subscription

NigelB72 — Sun, 30 Jul 2023 11:37:26 GMT

If you're an BT/THT Sport app only subscriber, try cancelling via the Discovery+ app.

Re: Sport subscription

PGJEly — Sun, 30 Jul 2023 12:01:03 GMT

No, I am a Broadband customer who added on BT Sport

Re: Sport subscription

PGJEly — Sun, 30 Jul 2023 12:17:37 GMT

and I just get redirected to BT when I try to alter my account settings on Discovery+

Re: Sport subscription

RobbieMac — Sun, 30 Jul 2023 14:57:46 GMT

Hi @PGJEly

Welcome and thanks for posting!

Sorry for the problems you're having cancelling your TNT Sports monthly pass. Give my colleagues a call in the helpdesk on 0330 1234 150 and one of the guys will be happy to help you out.

Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

Re: Sport subscription

PGJEly — Sun, 30 Jul 2023 16:20:38 GMT

THanks for this Robbie, but my question is where on the website is the cancellation option, or is there -- as I increasingly suspect -- no cancellation option.
I do not have hours to spare to wait for a call to be answered and to go through multiple layers of Option dialling only to lose the connection after 50 minutes.

Re: Sport subscription

PaddyB — Sun, 30 Jul 2023 16:42:20 GMT

Hi @PGJEly,

Thank you for posting. I'm sorry if the option to cancel isn't showing online. The quickest way to get this sorted is by calling the number @RobbieMac has posted.

If you don't want to call that number, I can give you a hand getting that cancelled.

We do have a number of cases in our queue so it will likely be a day or two before we'll able to get back to you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Sport subscription

JohnC2 — Wed, 02 Aug 2023 08:12:06 GMT

Hi @PGJEly, I sent you a Private Message yesterday as I need some more information from you. Please check and reply back to the PM with the requested info and I'll get this resolved for you.

Cheers

John