This topic

HD cost

JimYorkUk — Tue, 01 Aug 2023 00:07:20 GMT

Hello

I'm quite new to BTTV. I signed up to the Sport package so I get TNT Sports and the AMC channel.

I'm also paying £6 per month for HD/4K.

I just wanted to check how much the add on is for HD only? Is there an option for HD only with no 4K?

Thanks for your help

Re: HD cost

JimYorkUk — Tue, 01 Aug 2023 02:08:51 GMT

Sorry to ask another question.
After reading more about the Discovery plus app - could I just cancel the £6 fee I'm paying for HD and watch the HD channels on the Discovery plus app instead? I'm sure I read that the Discovery plus app would show HD as standard?

Thanks again for your help

Re: HD cost

DarrenDev — Tue, 01 Aug 2023 05:25:20 GMT

There's no option to pay just for HD and not 4k, but yes - you could cancel the add on and get HD (and 4k) just in the discovery+ app instead. You'll lose the ability to record, and the stream will be around 10 seconds behind the channel.

Re: HD cost

JimYorkUk — Tue, 01 Aug 2023 09:15:30 GMT

Thanks Darren. That's really helpful.

I think I'll cancel the HD add-on. I'll miss not been able to record the HD channels but I'll give the Discovery plus app a try to see how I get on.

Re: HD cost

JimYorkUk — Wed, 02 Aug 2023 18:50:21 GMT

@DarrenDev

Hi Darren

I phoned customer services yesterday and took off the HD/UHD sub. It says on 'MyBT' that the order was processed today.

However, I still have access to TNT Sports in HD on my BT box pro. Is this correct?

Thanks

James

Re: HD cost

DarrenDev — Wed, 02 Aug 2023 18:56:18 GMT

I'd imagine the service will remain on your account until the end of your billing month, but I can't say for sure. Check your next bill to confirm that the charge has been removed.

Re: HD cost

tweetSP0RT — Wed, 02 Aug 2023 19:22:23 GMT

@JimYorkUk

Just to echo what Darren said, I recently did this and still have access until my billing date next week. If you go to the TV part of the Your Products section it should no longer show in the monthly add-ons.

Re: HD cost

tweetSP0RT — Tue, 15 Aug 2023 11:57:09 GMT

Sorry to bump this thread but just a heads up to check your next bill when you do this.

Even though I did it well in advance of my billing date (more than 2 weeks) I was still billed for the add on on my bill. Credit though to the BT Live Chat who added a £6 credit to my account and said they'll ensure it's sorted before the next bill.