This topic

BT Sport Chromecast Issue.

Terminator3001 — Sat, 05 Aug 2023 23:54:31 GMT

Over the last 3 weeks BT Sport freezes after about 30 seconds and then VC526 error messages comes up. I've tried steaming from 3 different houses and I've tried it on the 4K Chromecast as well as Chromecast 3, all with the same issues. Anyone else having this problem?

Re: BT Sport Chromecast Issue.

DarrenDev — Sun, 06 Aug 2023 09:45:59 GMT

Yes, we've had a few complaints about that. Google updated the player on customer devices recently, and I suspect it doesn't play nicely with our content.
We strongly recommend all users switch to using discovery+ where you'll get a much better experience.
Check out instructions at www.bt.com/sport/discovery-plus for instructions on how to create your account.

Re: BT Sport Chromecast Issue.

Terminator3001 — Sun, 06 Aug 2023 09:55:23 GMT

Would be nice if you could just sort the issues out with the BT Sport app, rather than suggesting to download another app.

Re: BT Sport Chromecast Issue.

DarrenDev — Sun, 06 Aug 2023 09:57:04 GMT

The BT Sport app will soon be shutting down. We're not developing it any further.

Re: BT Sport Chromecast Issue.

Terminator3001 — Sun, 06 Aug 2023 10:04:30 GMT

It won't let me sign into the Discovery Plus App.

Re: BT Sport Chromecast Issue.

DarrenDev — Sun, 06 Aug 2023 10:05:54 GMT

You need to follow the instructions on the link I provided above to create your discovery+ login.

Re: BT Sport Chromecast Issue.

Terminator3001 — Sun, 06 Aug 2023 10:14:21 GMT

I've tried that a few weeks ago and it just wouldn't work. Doesn't recognise my BT Sport log in.

Re: BT Sport Chromecast Issue.

DarrenDev — Sun, 06 Aug 2023 10:16:53 GMT

The discovery+ app doesn't use your BT Sport login. You need to log into BT.com with your BT login, and follow the steps to create a new discovery+ login.
Please follow the instructions in the link above. If it fails, let me know exactly which stage it fails at, and the exact error message you see.

Re: BT Sport Chromecast Issue.

Terminator3001 — Sun, 06 Aug 2023 10:22:32 GMT

I go to Activate discovery+/TNT sports confirm account/Go to my BT/MyBT home page then I get Unfortunately we are unable to show offers with your current plan.

Re: BT Sport Chromecast Issue.

DarrenDev — Sun, 06 Aug 2023 10:24:50 GMT

From the My BT home page, do you see "Your products" at the top? Selecting that should then show you a tile to activate discovery+

Re: BT Sport Chromecast Issue.

Terminator3001 — Sun, 06 Aug 2023 10:29:43 GMT

Under Your Products are Broadband and Digital Voice. That's all I'm seeing.

Re: BT Sport Chromecast Issue.

DarrenDev — Sun, 06 Aug 2023 10:55:58 GMT

What kind of BT Sport subscription do you have? i.e. is it part of a BT TV subscription? Monthly pass? Included with your EE contract?