Problems getting Discovery Plus to work

dannysmith1974 — Sun, 06 Aug 2023 18:17:22 GMT

I have signed up to the Discovery plus premium service to get the sports channels. From what I can make out, I am supposed to "Activate" the service in MyBT but it doesn't show up. I get a prompt and updating my card details if I want. If I click on My Products, it is briefly listed before the page updates back to asking if I want to update my card details.

If I go to the BT Sport app, I can get the sport channels but can't get in via the discovery website or apps. From what I have seen, the BT Sport app access will be going soon.

Any suggestions?

Any other service I have signed up for has resulted in easy access within minutes.

Re: Problems getting Discovery Plus to work

dannysmith1974 — Sun, 06 Aug 2023 18:22:02 GMT

Looks like even though I created an account during the initial order process, I needed to do all that again.

Re: Problems getting Discovery Plus to work

DarrenDev — Sun, 06 Aug 2023 18:25:18 GMT

Does that mean you've resolved your issue @dannysmith1974?

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Problems getting Discovery Plus to work

Re: Problems getting Discovery Plus to work

Re: Problems getting Discovery Plus to work