This topic

Cancel

NeilDraycott — Mon, 07 Aug 2023 15:15:36 GMT

I am trying to cancel my monthly subscription but cannot see how to do it. I notice I am one of many who has had this problem, maybe you need to look at improving this service. Please cancel for me or advise how I can do so.

Re: Cancel

ab541 — Mon, 07 Aug 2023 16:25:57 GMT

I think if you go to "My BT" (in between "help" & "email" from the top toolbar), you will see a button on that page called "Cancel Subscription" as i can see it. Im assuming that should work once you start that process, but if not then the BT support staff here can help.

Re: Cancel

NeilDraycott — Tue, 08 Aug 2023 07:06:00 GMT

No there is nothing there that says cancel.

Re: Cancel

PaddyB — Tue, 08 Aug 2023 07:11:43 GMT

Hi @NeilDraycott,

Thank you for posting. I'm sorry you haven't been able to cancel the package online. If you send me your details, I'll be able to do this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy