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Watching TNT Sports via Discovery+ app

kippaxblue — Thu, 17 Aug 2023 14:31:39 GMT

I've activated my membership of Discovery+ via the BT website so I can watch BT Sport/now TNT Sports on the Discovery+ app. I'm told here that I need to get Discovery+ ID to log in on their app, but I can't get this ID from their app as a BT customer. How do I get a Discovery+ ID as a BT Broadband and BT Sports customer?

Re: Watching TNT Sports via Discovery+ app

John_A — Thu, 17 Aug 2023 17:20:17 GMT

I also activated my Discovery+ today via "My BT". As part of the activation procedure I was prompted to set up a Discovery+ username & password. Did you not get this prompt? I have used the newly created credentials to log onto Discovery+ on my 3 Firesticks (via the Firestick app) & on my phone & tablet (via the Android Discovery+ app).

For your reference, I have found out that my BT TV (Youview) box is not current enough to be able to get the Discovery+ app & I will need a new box, which is free under my contract. However, if I get a new box, I will of course lose all my recordings on my current BT TV box, so it looks like I will have to access Discovery+ on my Firestick.

Re: Watching TNT Sports via Discovery+ app

kippaxblue — Fri, 18 Aug 2023 09:08:31 GMT

Thanks for you reply. No, I didn't get a prompt which is rather concerning. I wonder how I resolve this.

Re: Watching TNT Sports via Discovery+ app

DarrenDev — Fri, 18 Aug 2023 09:13:20 GMT

What did you see then @kippaxblue ? Clicking the link to activate d+ should take you to the d+ site where it'll ask you to either create a discovery+ login, or log in with an existing one. There aren't any other steps.

Re: Watching TNT Sports via Discovery+ app

RavG — Fri, 18 Aug 2023 10:00:19 GMT

Welcome to the club...

Theres a fair few of us having this issue right now. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info.

If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id.

There are apparently issues for sky subscribers also.

And a few other issues with activaiton.

I've been sat since Saturday unable to access the service and missing out on the games. Hope you get resolved faster than I do. Good luck.

Re: Watching TNT Sports via Discovery+ app

John_A — Fri, 18 Aug 2023 17:37:30 GMT

The BT Sport app can still be used to watch TNT Sport at present. I just tested this on my Android phone using the BT Sport app. Now that BT Sport is a bit of a back water, new content seems to take longer to appear, last weekend's UFC card being a prime example, but watching live sport is not a problem. I watched the Super Cup this week via the BT Sport app on my Firestick.

Re: Watching TNT Sports via Discovery+ app

kippaxblue — Sun, 20 Aug 2023 10:07:41 GMT

Hi Darren, so if I click on 'Manage', it does take me to the D+ website where I am presented with Sign In or Sign Up.

I couldn't sign in with my BT login details and when I went to Sign Up, I was just presented with D+'s own subsciption plans.

A step-by-step guide from BT would be helpful please, because at some stage the BT Sport app, which is already losing its functionality, will be shut down and I won't be able to access TNT Sports through my phone or iPad.

I pay a lot of money for the HD version of TNT Sports and so your colleagues really need to step up to the plate on this please (yes, I do watch baseball on TNT Sports).

Re: Watching TNT Sports via Discovery+ app

DarrenDev — Sun, 20 Aug 2023 10:13:18 GMT

Does anyone else have your BT login credentials @kippaxblue ? Someone has been through the proper activation journey for your account and created a discovery+ login with full subscription. I don't have access to see what email address they used when creating the discovery+ login though - I'd need to check with one of my colleagues tomorrow.

Re: Watching TNT Sports via Discovery+ app

kippaxblue — Sun, 20 Aug 2023 22:13:49 GMT

I'm not aware of anyone else having access to my BT login details. Sorry. I tried creating a D+ account on my laptop and phone and there was no indication from either attempt that I had succeeded.

Re: Watching TNT Sports via Discovery+ app

DarrenDev — Mon, 21 Aug 2023 11:23:27 GMT

I've checked with the team, and I'm afraid there's no way for us to tell what email address was used to register for d+. I can only suggest you try a password reset with the email address you think you would have used (on the discovery+ web site), and check whether there's an active subscription on it.

Re: Watching TNT Sports via Discovery+ app

kippaxblue — Mon, 21 Aug 2023 13:38:55 GMT

Thank you very much for the password reset advice. This has now worked with my D+ account linked to my BT subscription. I hope the app has the same functionality as the BT Sport app had.

Re: Watching TNT Sports via Discovery+ app

JenT21 — Mon, 04 Sep 2023 18:49:24 GMT

I too am having the issue that I cannot activate discovery plus with my bt tv subscription. I get no activate button on my bt homepage.

I suspect it may be because I already have discovery plus on sky but that is without the sport channels, so I need to activate it via my bt subscription.

Has anyone managed to do this?

Surely BT should have solved this by now?

Thanks Jen T

Re: Watching TNT Sports via Discovery+ app

DarrenDev — Mon, 04 Sep 2023 18:53:08 GMT

It's not related to already having Discovery+ from Sky.
If you only just added your TNT Sports subscription then give it a few hours and try again. If it's already been a few hours since the service was activated then please check further in MyBT (the web site - not the app). Check in Your products then the TV or Sport sections within there. If you definitely don't see it anywhere then send me an email at tv.apps@bt.com with your BT ID and BT account number, and I'll get your account checked.

Re: Watching TNT Sports via Discovery+ app

trevdigital — Mon, 04 Sep 2023 19:39:24 GMT

My experience is that I have D+ via Sky and TNT Sports from BT and activated the link in the MyBT app. I can now see the TNT Sports channels on the apps on my iPad and Apple TV 4K, but not on the D+ app on Sky Q.

Also, I get HD/UHD(Ultimate) without having the TNT HD/UHD pack. The D+ subscriptions page says that Sky manages my subscription.

Re: Watching TNT Sports via Discovery+ app

JenT21 — Tue, 05 Sep 2023 15:44:18 GMT

Thank you Darrendev for asking BT to sort this for me. They have sent me a link to use to activate discovery plus but it just takes you to a blank screen so not much further forward!

Re: Watching TNT Sports via Discovery+ app

DarrenDev — Tue, 05 Sep 2023 16:07:27 GMT

Is that via email or text @JenT21? If email, could you please forward the email to me at tv.apps@bt.com

The fault with your account was found (a missing entry on one of our systems) and it was corrected a little over an hour ago. I'm guessing that's what caused an automated message to be sent to you. You should now see the "activate discovery+" tile in MyBT.

Re: Watching TNT Sports via Discovery+ app

JenT21 — Tue, 05 Sep 2023 21:26:51 GMT

Unfortunately now I can’t even log into my bt. It just hangs and hangs and then reopens the log in page. I think there must still be something wrong.

Hopefully it will get fixed eventually!

jen

Re: Watching TNT Sports via Discovery+ app

DarrenDev — Tue, 05 Sep 2023 21:30:42 GMT

That's a strange one - I can't think of anything on the account that could cause that. Could you please launch an incognito/ private browsing window and try from there? That should confirm that the issue isn't related to any cookies or cache for the site.

Re: Watching TNT Sports via Discovery+ app

JenT21 — Wed, 06 Sep 2023 07:03:47 GMT

I can now log in okay again, don’t know what the previous problem was all about but still no activate discovery plus tile?

Jen

Re: Watching TNT Sports via Discovery+ app

DarrenDev — Wed, 06 Sep 2023 12:09:06 GMT

OK, sorry to hear that - I've added a note to your ticket to investigate further,