This topic

Activating discovery plus

Iamzlatan — Sun, 20 Aug 2023 06:35:55 GMT

Can't help but feel this TNT merger thing was not explained to customers properly,

I see we now need to be signed on to discovery plus to access TNT content?

I cannot for the life of me see where to activate discovery plus. I have read all the threads on it so it is not in the my product place or my home page it's just not there..

Help please

Re: Activating discovery plus

imjolly — Sun, 20 Aug 2023 07:31:56 GMT

are you using a pc/laptop to access MYBT as that is preferred method to activate

Re: Activating discovery plus

Iamzlatan — Sun, 20 Aug 2023 07:39:37 GMT

No please,

Although makes no difference when I switch to "desktop site" on my phone

From the other threads does not look like using a laptop/pc was crucial to the activation?

Re: Activating discovery plus

DarrenDev — Sun, 20 Aug 2023 08:51:16 GMT

I'm not entirely sure what process an old monthly pass is supposed to follow, but have you tried the second option here?
https://www.bt.com/sport/discovery-plus
Worst case scenario, it'll just tell you to use MyBT anyway.

Re: Activating discovery plus

Iamzlatan — Sun, 20 Aug 2023 10:37:51 GMT

Does not work please,

Been trying that all day and just tried it now. It takes me to the discovery plus activate page. I click on activate now, it takes me to my BT sport home page and that is about it

Re: Activating discovery plus

Iamzlatan — Mon, 04 Sep 2023 19:41:33 GMT

Please could someone kindly respond to this please?

I cannot activate discovery plus and the BT sport app is closing down soon.

Also want to be able to watch the Adesanya fight this weekend

Re: Activating discovery plus

DarrenDev — Mon, 04 Sep 2023 19:47:08 GMT

You said it takes you to "my BT Sport home page". What is that?

From a PC, log into www.bt.com/mybt (using the same account you log into BT Sport with) and look for an "activate discovery+" tile. If you don't see it there, select "Your products" at the top. Then either the TV or Sport sections in there. One of those screens should show the option to activate discovery+.

Re: Activating discovery plus

imjolly — Mon, 04 Sep 2023 20:22:40 GMT

@Iamzlatan

This is a customer help customer forum and you post does not go to BT. everyone here apart from mods is a customer just like you and repliy as and when they decide they can help

Re: Activating discovery plus

Iamzlatan — Mon, 04 Sep 2023 20:58:08 GMT

Tried that still not working please.

Might it just be best to cancel?

Re: Activating discovery plus

RobbieMac — Tue, 05 Sep 2023 07:46:14 GMT

Hi @Iamzlatan

Thanks for posting back!

Sorry for the problems you're having activating discovery+. The steps posted above should work. Give my colleagues in the helpdesk a call on 0330 1234 150 and one of our guides will help you further with this.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

Re: Activating discovery plus

DarrenDev — Tue, 05 Sep 2023 07:48:21 GMT

Also, when you call them @Iamzlatan don't say "it doesn't work". Say what doesn't work. e.g. you can't find the activate tile. When you click it, nothing happens or an error appears, etc.

Re: Activating discovery plus

Iamzlatan — Tue, 05 Sep 2023 09:33:18 GMT

Thank you Robbie,

Just had a lengthy conversation with them,

They said they would be in touch within 48 working hours.

Will keep you posted

Re: Activating discovery plus

Iamzlatan — Tue, 05 Sep 2023 09:34:06 GMT

Appreciate Darren,

They got all that as well

Re: Activating discovery plus

RobbieMac — Tue, 05 Sep 2023 09:50:22 GMT

Thanks for the update @Iamzlatan

Do keep us posted 🙂

Robbie

Re: Activating discovery plus

Iamzlatan — Fri, 08 Sep 2023 11:27:21 GMT

Good afternoon Robbie and Dev,

So spent almost 4 hours of my time over 2 calls and no progress made.

I will most likely cancel, thanks for all your help but don't think its worth the headache this has given me in the last three weeks.

I think its the way it was advertised as being "no big whoop", "new name, same great sports" that has grated me the most over the last three weeks.

Thanks again

Re: Activating discovery plus

DarrenDev — Fri, 08 Sep 2023 11:35:40 GMT

A quick look at your account @Iamzlatan and I can see you're a monthly pass subscriber. To activate your discovery+ account, you should be using https://www.bt.com/sport/activate-discovery-plus/ but I can't see any attempts on your account to use it? Could you give it a try and let me know if you see an error code.

Re: Activating discovery plus

Iamzlatan — Fri, 08 Sep 2023 11:39:01 GMT

Thank you for your help Darren and Robbie,

I can confirm this was the case.

Monthly pass subscribers should use the link you sent.

It was the same one tech support gave me and they said that was the issue. I as a monthly pass holder was trying the regular activation link.

God bless

Re: Activating discovery plus

Tyler1 — Tue, 19 Sep 2023 19:08:02 GMT

Hi mate. Found this thread as I have the same issue. Bt broadband customer signed up for monthly rolling pass for tnt sports and every time I click the activate button it just loads me back to the my bt page. What am I doing wrong?

Re: Activating discovery plus

gwynj9 — Tue, 19 Sep 2023 20:11:52 GMT

Hi all

I’m having the same problem. Just going around in circles from My BT to Discovery+ to MY BT to Discovery+. Tried to contact BT but no options available to look at Sports, just did a test on my Braodband! Got Discovery+ Chat but they just said they are US based and can’t help. Then sent me a link for Discovery + Chat US!

Have seen a message on BT Page saying the Link fro Discovery + activation is down so please try again in 30 mins but that disappeared after about 1 hour and I can’t find the page now. Has anyone managed to resolve this?

Re: Activating discovery plus

DarrenDev — Tue, 19 Sep 2023 20:14:41 GMT

Email me at tv.apps@bt.com with your BT ID and BT account number, and I can fix issues with discovery+ activation.