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Unable to view Sport on Discovery plus

Taxboy — Tue, 22 Aug 2023 19:59:32 GMT

I'm attempting to watch the football via the Discovery plus app on my TV. My BT account shows I have sports access but when I open Discovery plusand click the match it tells me I need to pay the monthly fee.

I previously had free access to Discovery plus but my account used a different email to my BT account. Is it simply a case of changing the email in Discovery plus to match my BT account email or will this make things worse. Any advice much appreciated

Re: Unable to view Sport on Discovery plus

DarrenDev — Tue, 22 Aug 2023 20:46:14 GMT

We're unable to tell what account you used to activate your discovery+ membership with. All we can see is that you used you btinternet.com BT ID to activate it, and it was activated with a full TNT Sports subscription.

I can only suggest you check all email addresses that you may have registered it with. Check the account page within the discovery+ app - it should show that your account is managed by BT.

There's no requirement for the email addresses to match.

Re: Unable to view Sport on Discovery plus

Taxboy — Tue, 22 Aug 2023 21:29:28 GMT

Thanks for that my account simply shows I have no active subscriptions

Re: Unable to view Sport on Discovery plus

DarrenDev — Tue, 22 Aug 2023 21:31:08 GMT

Have you checked other email accounts? You have btinternet and hotmail accounts registered with BT.

Re: Unable to view Sport on Discovery plus

Taxboy — Tue, 22 Aug 2023 22:00:22 GMT

It seems to have resolved itself. I reinstalled the app on the TV and now I've got the managed by BT. Hopefully everything should be OK