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TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 19:56:28 GMT

Having problems with move over to TNT sports. I simply use the BT sport app on an Apple TV box. Don't have BTTV. Trying to sign in using my existing BT sport log in to discovery plus but not recognised. if i try to register it wants to charge me a new subscription. About as clear as mud. Anyone any ideas? What a shambles

Re: TNT sports move over - what a farce

DarrenDev — Thu, 31 Aug 2023 20:02:32 GMT

You need to specifically use the "activate discovery+" option found within MyBT. This will allow you to create a discovery+ login that is linked to your BT subscription.

If you received the email today about it, it included the following:

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:32:41 GMT

no none of that works either

Re: TNT sports move over - what a farce

DarrenDev — Thu, 31 Aug 2023 20:33:47 GMT

What do you mean when you say it doesn't work?
Do you see the option to activate? What happens if you use it?

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:35:10 GMT

it says if you have BTTV or BTTV on EE. Don't have either of them

Re: TNT sports move over - what a farce

DarrenDev — Thu, 31 Aug 2023 20:36:57 GMT

Where does it say that? BT TV on EE doesn't even exist, so I don't understand where you'd ever see that?

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:41:12 GMT

when you are in mybt - my products - sign up for TNT - activate discovery - then its activate with BT TV or BT TV on mobile or EE. these don't apply to me

Re: TNT sports move over - what a farce

DarrenDev — Thu, 31 Aug 2023 20:43:49 GMT

You already have a TNT Sports subscription right? So an option to "Sign up for TNT" doesn't sound right. What kind of TNT Sports subscription do you have?
If you're able to post a screenshot of what you're seeing, that'd be really useful

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:47:07 GMT

as stated I access sports using the BT sport app on Apple TV. this is the only way I access BT sport. I have tried to use my log in on the discovery app with no success. it seems to me it's not catering for people who need to activate who aren't using BT TV or BT mobile

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:48:35 GMT

No, I don't have a TNT subscription, I have a BT sport subscription. If I apply for a TNT subscription it wants to charge me more money.

Re: TNT sports move over - what a farce

DarrenDev — Thu, 31 Aug 2023 20:51:29 GMT

BT Sport subscriptions don't exist anymore as the BT Sport channels don't exist anymore. The old app is still called BT Sport, but the channels are now all TNT Sports.
So how do you pay for it?
If you don't have a BT TV subscription then do you pay for a monthly sport pass? Or an app only subscription on your broadband?

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:53:14 GMT

I suspect it's an app only subscription as I have never had BT TV. I know I'm being charged £35 a month though. No problems there

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:54:11 GMT

I have a BT sport user id which his my email address. Bit cheesed off that customer is having to do all the work here

Re: TNT sports move over - what a farce

DarrenDev — Thu, 31 Aug 2023 20:57:29 GMT

I'm struggling to work out what kind of subscription you have, which is why this is more confusing for you. I think the best option is for you to email me at tv.apps@bt.com - include your BT ID and BT account number in the email. I'll check what your account is in the morning and provide the best option for you.

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 20:58:37 GMT

OK thanks I will

Re: TNT sports move over - what a farce

scottm1967 — Thu, 31 Aug 2023 21:04:26 GMT

emailed details as requested