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Cannot Activate Discovery+

United77 — Sat, 02 Sep 2023 19:16:44 GMT

Good Evening,

I signed up to TNT sports with Discovery+ and received an email to activate. When I click the activate link, it just brings me to My BT. There is no option to do anything with discovery+. I've tried this on a few different browsers, but it continually opens My BT with no Discovery+ options.

Any help would be appreciated.

Thanks

Re: Cannot Activate Discovery+

DarrenDev — Sat, 02 Sep 2023 19:19:49 GMT

Select Your Products in the menu, then either the TV or Sport tile (depending on your subscription). You should then see an option to activate from there.

Note: if your BT ID has more than one account on it, make sure you've selected the correct account in the top right corner.

Re: Cannot Activate Discovery+

United77 — Sat, 02 Sep 2023 19:37:05 GMT

Thanks for the quick reply, but unfortunately I'm still not seeing the activate option. In my products I have TNT sport and a "Manage" button. This button only offers the option to upgrade to TNT in HD.

Any other suggestions?

Thanks

Re: Cannot Activate Discovery+

Johnsop2 — Sat, 02 Sep 2023 19:52:16 GMT

I'm having the exact same issue. Any help would be appreciated

Re: Cannot Activate Discovery+

waywoo1 — Sat, 02 Sep 2023 21:39:57 GMT

same issue here

Re: Cannot Activate Discovery+

waywoo1 — Sat, 02 Sep 2023 21:40:50 GMT

i also have the same issue

Re: Cannot Activate Discovery+

DarrenDev — Sat, 02 Sep 2023 21:46:27 GMT

If you're seeing a "Manage" option then it means someone has already activated your discovery+ subscription. Unfortunately we have no way to see what email address was used to activate it, so if you're 100% it wasn't you or your family then:
1. Change your BT password as it means someone else most likely has access to your account.
2. Email me at tv.apps@bt.com and let me know your BT ID and BT account number. I'll then need to cancel your current discovery+ and get you to activate it again.

Re: Cannot Activate Discovery+

waywoo1 — Sat, 02 Sep 2023 21:55:52 GMT

ok sent requested details

Re: Cannot Activate Discovery+

waywoo1 — Sun, 03 Sep 2023 09:37:09 GMT

how long does this process take ? was hoping it be sorted pretty quick

Re: Cannot Activate Discovery+

United77 — Sun, 03 Sep 2023 09:40:03 GMT

The activate button showed up this morning and I was able to create an account on Discovery+. Hopefully this will be the same for the others experiencing this issue.

Thanks

Re: Cannot Activate Discovery+

waywoo1 — Sun, 03 Sep 2023 09:43:05 GMT

thanks for the info ,but no change for me yet