This topic

Should I be paying for Discovery+

Arthur_Brayne — Wed, 13 Sep 2023 10:52:11 GMT

I am a BT Broadband customer with the Entertainment package, Netflix and TNT Sport.

A little while ago I received an email offering me Discovery+. There was no mention of cost and, as I can get the app on my Sony TV, I signed up and occasionally use it to watch TNT Sports.

However, I've just noticed that on my last couple of bills I'm being charged £3.99 per month for this. This charge is not mentioned in the email and there's no indication in Discovery+ that there's a charge.

I can just as easily watch sports through my BT box so, if there is a charge, how do I get rid of my D+ subscription?

Re: Should I be paying for Discovery+

DarrenDev — Wed, 13 Sep 2023 10:58:42 GMT

Sounds like you accidentally created a basic subscription on discoveryplus.com. You can log into that site and cancel it from your "account" page - there's no minimum contract.

Re: Should I be paying for Discovery+

Arthur_Brayne — Wed, 13 Sep 2023 11:14:07 GMT

Hi @DarrenDev

I'm fairly sure I set it up through BT but, having checked my D+ account, this is what it shows

Similarly, if I look at my products in MyBT, it shows this

I don't seem to have any way of cancelling this subscription.

Re: Should I be paying for Discovery+

DarrenDev — Wed, 13 Sep 2023 11:18:05 GMT

When you say you're seeing a charge, is it on your BT bill? Or on your bank statement?
If it's on your BT bill, please email me at tv.apps@bt.com with your BT ID and BT account number.
If it's on your statement then I'm afraid you'll need to contact discovery+ about that - is it possible that you registered an account with a different email address?

Re: Should I be paying for Discovery+

Arthur_Brayne — Wed, 13 Sep 2023 11:39:52 GMT

The charge is on my BT bill. Email on its way.