This topic

Problem Logging in to BT TV on the Samsung TV App

crustyburger — Thu, 14 Sep 2023 10:39:45 GMT

Hiya

I was wondering if anyone can help me with a workaround for this problem. I don't use BT's hardware to access television content, I just use the BT TV app that I can download and install on my Samsung TV (its a 2022 model - QN90B).

To login to the app, I follow this process:

https://www.bt.com/help/tv/learn-about-tv/tv-app/samsung-smart-tv/watching-programmes/how-to-log-in-to-the-bt-tv-app---samsung-smart-tv

...and it worked fine the first time I set my TV up. I had an issue with the TV that required me to reset its configuration, and now when I try to log back in using the same process, I get a login error (error code SJ103).

These are the things i've tried to do:

- checked my login details are correct and can still login to the web browser version of BT TV
- de-installed and re-installed the app and tried again.
- removed the TV from the list of approved devices in the web browser version of the app (just in case that was blocking it in some way)

However, I still get the SJ103 error code. Has anyone encountered this problem before and is there any workaround for it? I don't really have space / HDMI sockets to use the BT hardware, so I'm reliant on accessing via the smart TV app.

Any help gratefully appreciated!

Best Wishes
Richard

Re: Problem Logging in to BT TV on the Samsung TV App

DarrenDev — Thu, 14 Sep 2023 12:02:18 GMT

Sorry about that Richard - I've just checked myself, and the service does appear to be down on Samsung TVs. I've asked our support guys to investigate as top priority.

Re: Problem Logging in to BT TV on the Samsung TV App

DarrenDev — Thu, 14 Sep 2023 14:55:09 GMT

On further investigation, this issue appears to only be affecting a small number of Samsung TVs which are presenting an unexpected certificate to our service.
In order to investigate this further, we're going to need to trace the certificate being presented by your TV. Can I therefore please ask you to email me at tv.apps@bt.com with your BT account number, and our specialists will be in touch to set it up.

Re: Problem Logging in to BT TV on the Samsung TV App

crustyburger — Wed, 06 Dec 2023 13:17:12 GMT

Hi Darren

Thanks for getting back - and just to let you know, I didn't bother to follow this up as the BT TV app was going to be discontinued and replaced with EE TV.

I've just tried the new EE TV app and i'm getting exactly the same login in problem, so unfortunately this issue has not been resolved by the change of app.

Can you help me out with this as I would like to access and use? I will send you an email about it on the address you previously provided.

Best Wishes

Richard Sanders