This topic

Discovery+ not available to download on my phone

BristolSotonian — Tue, 19 Sep 2023 13:49:45 GMT

Hi,

Sorry to post here, but Discovery's support service is chocolate-teapot standard, whereas I get lots of useful info from this forum.

With the BT Sport app (which has always worked well on my phone) closing, I followed the link to download discovery+, but the Play Store says it's not available for my device.

According to the system requirements, it should work on Android 5.1+. My Huawei P30 Lite has Android 11. So surely it should work?

Does anyone have any insight, please? Discovery+ support just shrug and say use another device! As I say, the BT app has always worked.

Thank you,

Chris

Re: Discovery+ not available to download on my phone

imjolly — Tue, 19 Sep 2023 14:14:29 GMT

Discovery plus do not support your phone

https://support.discoveryplus.com/hc/en-gb/articles/360018652678-discovery-supported-devices

Re: Discovery+ not available to download on my phone

BristolSotonian — Tue, 19 Sep 2023 14:44:51 GMT

Gosh, that'll be it then. I assume that's related to WBD being a US company. Despite the fact that I have a phone with the Google Play Store on it!

So I need to buy a new phone for my existing BT/TNT service to keep working as it is. These are the little exceptions they don't mention in the letters and emails that promise seamless transition...

Thanks for telling me what discovery+ support couldn't, imjolly!

Re: Discovery+ not available to download on my phone

DarrenDev — Tue, 19 Sep 2023 14:51:29 GMT

Agreed - most likely due to being from the US.
We're going to raise it with them - Huawei accounts for ~5% of the BT Sport app on Android, so not a small audience they're cutting off.

Re: Discovery+ not available to download on my phone

BristolSotonian — Tue, 19 Sep 2023 14:53:21 GMT

Thanks Darren. I'm sure all of us in that boat appreciate your team's support!

Re: Discovery+ not available to download on my phone

Anonymous — Tue, 19 Sep 2023 15:08:30 GMT

You may be able to download an APK for the app & install that. Google is your friend & entirely at your own risk.

Re: Discovery+ not available to download on my phone

DarrenDev — Tue, 19 Sep 2023 15:17:23 GMT

Glad you said it @Anonymous - I'm not allowed to. 🙂

Re: Discovery+ not available to download on my phone

gomezz — Tue, 19 Sep 2023 20:31:47 GMT

You may be able to use the Discovery+ web site to access the BT/TNT Sport content. It is what I have to do on my old tablet.

Re: Discovery+ not available to download on my phone

gaznat — Sat, 18 May 2024 14:50:56 GMT

I have a Huawei phone, if you have chrome, hit the 3 dots in top right hand corner, use desktop site and log in that way