This topic

Cannot get a activation on MyBt for TNT

Joebloggsstream — Wed, 20 Sep 2023 09:05:20 GMT

Sorry for repeating the same question lots of posters have asked...tried everything but simply do not get an activation button in MyBT.

So. I have got as far as TNT saying 'Confirm your account' and that " someone is already logged into a BT account on this device. Confirm the account". I confirm my account/email and it then takes me to a TNT activation page saying "go to MyBt" to complete activation.

I get to MyBt and I am stuck in the same hellish loop as other posters...there is nothing listed in 'my products' except a mobile SIMO deal...I've gone through every option...no TNT activation.

Can one of you BT sport geniuses please help?

Re: Cannot get a activation on MyBt for TNT

DarrenDev — Wed, 20 Sep 2023 09:17:54 GMT

Same answer here as on all the other threads - if you don't see the option to activate in MyBT, and the other activation flow tells you to use MyBT, and *you still have a sport subscription* then email me at tv.apps@bt.com providing your BT ID, BT account number, and if you're an EE subscriber, your mobile number too.

Re: Cannot get a activation on MyBt for TNT

Joebloggsstream — Wed, 20 Sep 2023 09:31:10 GMT

Email sent. Thanks in advance Darren

Re: Cannot get a activation on MyBt for TNT

Toptaurus — Wed, 20 Sep 2023 11:23:45 GMT

Please bear in mind I am elderly and not tech savvy. I have activated the discovery+app (I did this on my iPad which may be incorrect but it works on this! So, I have an D+ account. As for the tv, D+ app is not listed and I don’t know how to add this. My tv is only 5 years old. Help is required with simple instructions please.

Re: Cannot get a activation on MyBt for TNT

DarrenDev — Wed, 20 Sep 2023 11:40:00 GMT

Do you know the make (and preferably the model) of your TV @Toptaurus ?

Re: Cannot get a activation on MyBt for TNT

Toptaurus — Wed, 20 Sep 2023 12:14:32 GMT

It’s a Samsung model UE50AU9007K - I think this is the correct number as I had to read it from the back of the tv.

Re: Cannot get a activation on MyBt for TNT

DarrenDev — Wed, 20 Sep 2023 12:50:11 GMT

OK great, that looks correct - although that model is only 2 years old. See this article on the Samsung web site for instructions on how to install apps onto your TV:
https://www.samsung.com/uk/support/tv-audio-video/2022-how-to-install-apps-and-manage-downloaded-apps-on-your-samsung-tv/

Re: Cannot get a activation on MyBt for TNT

Toptaurus — Wed, 20 Sep 2023 13:02:32 GMT

Thanks. I’ll get my son to try this when he’s next here - sadly it’s too complicated for me!
I appreciate your help.

Re: Cannot get a activation on MyBt for TNT

Toptaurus — Wed, 20 Sep 2023 13:17:02 GMT

Just a quick question. When my husband wants to watch TNTsport will he have to go into the D+ app or will it still be on 408/509 etc. sorry to ask but I need to explain this to him.

Re: Cannot get a activation on MyBt for TNT

DarrenDev — Wed, 20 Sep 2023 13:20:31 GMT

If your BT TV box is connected to that TV then you can continue watching the channels as normal via that. You only need the discovery+ app if you want to watch catch up content (e.g. match replays), or use any of the special features.

Re: Cannot get a activation on MyBt for TNT

Toptaurus — Wed, 20 Sep 2023 13:37:08 GMT

Excellent. Thanks.