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Can I upgrade then downgrade TV package?

pauli_haywardi — Thu, 21 Sep 2023 11:55:17 GMT

Hello, I'm looking to potentially upgrade temporarily to TNT sport (for ~3 months). If I upgrade my package from the standard Entertainment package, can I then downgrade it back again when I want? This isn't clear anywhere online and is very frustrating.

I spoke to someone on the phone and they said this was fine, but they also said I only have Netflix standard (without HD) and that I'm paying for it twice, but this definitely isn't right. I had Netflix and am paying extra to have it HD. I know this and can see it in my Netflix account, so the conversation didn't fill me with confidence.

I also want to have it in writing but it says you can't discuss upgrades via online chat,.

Re: Can I upgrade then downgrade TV package?

verkosh — Thu, 21 Sep 2023 12:02:56 GMT

I believe you can add TNT sports as a one month rolling extra for £18 per month and cancel it on months you dont want it

Re: Can I upgrade then downgrade TV package?

pauli_haywardi — Thu, 21 Sep 2023 12:08:41 GMT

Ah but if I click on that it says "We're unable to place your order. Please login to see your BT TV & TNT Sports options"

Re: Can I upgrade then downgrade TV package?

verkosh — Thu, 21 Sep 2023 12:21:20 GMT

I'd ring CS then and ask to add it on as an extra