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Activate Discovery plus

daharrison23 — Sat, 23 Sep 2023 20:11:44 GMT

I am trying to activate Discovery + through My BT. I can find the activate discovery plus but when I press i

the button it just takes me back to My BT

I have tried clearing my cache and going in through web browser rather than the app but no luck.

I am sure I am not the only one with this problem so maybe someone already knows the solution.

I have a BT landline, broadband and BT Sport on Sky Tv through BT.

Thanks for any help

Re: Activate Discovery plus

imjolly — Sat, 23 Sep 2023 20:33:07 GMT

If you access BTSPORT do you get 'activate discovery plus'

Re: Activate Discovery plus

daharrison23 — Sat, 23 Sep 2023 20:52:11 GMT

I did get Activate Discovery Plus and when I press that I got directed to MyBT with no further mention of Discovery plus.

Re: Activate Discovery plus

DarrenDev — Sat, 23 Sep 2023 20:55:50 GMT

@imjolly the message in the BT Sport app isn't customer-specific. It's shown to everyone, and the link is the generic one to www.bt.com/sport/discovery-plus.

@daharrison23 after logging into MyBT, there may be an "activate discovery+" link on the first screen. If not, select "Your products" and then the relevant section beneath there - do you see a tile with an "activate" button on it? Ignore the one that says "Manage".

Re: Activate Discovery plus

daharrison23 — Sat, 23 Sep 2023 21:04:12 GMT

I only have the Manage option not the Activate option

Re: Activate Discovery plus

DarrenDev — Sat, 23 Sep 2023 21:06:27 GMT

In which case, please email me at tv.apps@bt.com with your BT ID and BT account number. I'll provide a workaround to allow you to activate.

Re: Activate Discovery plus

daharrison23 — Sat, 23 Sep 2023 21:24:30 GMT

I have emailed you

Re: Activate Discovery plus

FlyboyStu — Mon, 25 Sep 2023 13:45:02 GMT

Hi Darren

I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. When I look under my products TNT appears on my main account but there is no 'activate' option.

I have tried to call BT on multiple occasions but cannot get through on any of the options, including cancel.

I've emailed you with my username and account number and would be very grateful if you would please fix the lack of activation option, and also remove the old BT Sport account if possible leaving just my main BT account.

Many thanks.

Stu

Re: Activate Discovery plus

DarrenDev — Mon, 25 Sep 2023 14:14:15 GMT

@FlyboyStu sorry, your email was blocked as junk email and wasn't delivered. Even more annoyingly, I can't reply as any attempt to email you is also blocked as junk!
I've removed your old monthly pass account and enabled a workaround on your active account to allow you to activate at www.bt.com/sport/activate-discovery-plus
Can you please let me know when you're activated and I'll remove the workaround.

Re: Activate Discovery plus

FlyboyStu — Mon, 25 Sep 2023 14:20:06 GMT

Hi Darren - activation link received and now works fine. Many thanks!

Stu