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Unable to activate Discovery+

Mike411 — Sat, 23 Sep 2023 21:14:54 GMT

Hi there I need some help

When I go on to my myBT to activate discovery+, my account isnt showing under my products, its only showing my old accounts. Any ideas on how to fix this?

Thanks

Re: Unable to activate Discovery+

DarrenDev — Sat, 23 Sep 2023 21:19:53 GMT

Please log out and in again ... that's the old accounts now removed

Re: Unable to activate Discovery+

Mike411 — Thu, 28 Sep 2023 10:37:22 GMT

I've done that, and my new account is now showing. But when I click on products, bills or usage it says 'Sorry we can't show your details right now' been like that for a couple of days. Any ideas??