This topic

TNT on discovery plus app not working

Popglobe — Thu, 05 Oct 2023 19:07:27 GMT

Help.

I subscribe to bt sports via bt so that I have it on sky q

i have discovery plus via sky (free) and am logged into the discovery plus app.

I have activated the tnt thing on the bt website.

when I go into the discovery plus app it says contact your provider to be able to watch the sports. I am logged in on that app as showing from sky.

my email address is the same on sky and bt.

please help me as so far the only way I can see around it is to cancel the sport sky thing with bt and then re subscribe for tnt through sky which is a complete pain.

Re: TNT on discovery plus app not working

DarrenDev — Thu, 05 Oct 2023 19:45:53 GMT

Double check using www.bt.com/sport/activate-discovery-plus that you're already activated - it'll tell you if you are. If it takes you to the discovery+ to continue activation then use the "Sign in" link in the top right corner to sign in with the account you already have, and it'll add sport to it.

Once added, you then need to log out of the app and in again to pick up the change in subscription.

Re: TNT on discovery plus app not working

Popglobe — Thu, 05 Oct 2023 19:48:43 GMT

Tried that. Even deleted the app and re installed. It shows as activated on the bt site in my account. It is simply not linking. It just comes up with contact your provider to find out how to watch.

Re: TNT on discovery plus app not working

DarrenDev — Thu, 05 Oct 2023 19:50:14 GMT

Please ignore the message in MyBT and try the site I suggested.
If it still says you're activated there then email me at tv.apps@bt.com with your BT account number and I'll check it out.

Re: TNT on discovery plus app not working

Popglobe — Thu, 05 Oct 2023 19:51:14 GMT

Will try again and if not then will email you.

thanks

Re: TNT on discovery plus app not working

Popglobe — Thu, 05 Oct 2023 19:53:38 GMT

I will email you as I used your link and it says you have activated it. Then it goes to the site and it comes up immediately saying contact your provider.

Re: TNT on discovery plus app not working

Popglobe — Thu, 05 Oct 2023 19:56:30 GMT

Email sent

Re: TNT on discovery plus app not working

Popglobe — Thu, 05 Oct 2023 20:29:55 GMT

Anyone reading this, I have to say Darren has been brilliant and sorted the problem. All is working well.

Cheers Darren.

Discovery + basic, but should be Discovery + premium with my TNT sports subscription

ChiChibee — Sun, 25 May 2025 04:16:55 GMT

Hi,

I have a TNT sports subscription via my BT broad band package.

I access TNT sports via my SKY Q box.

I have a discovery+ account , which is activated but it is basic and not premium.

How can I get the discovery + premium please?

Thanks

Re: Discovery + basic, but should be Discovery + premium with my TNT sports subscription

Alex_H — Mon, 26 May 2025 08:24:47 GMT

Hi @ChiChibee,

Welcome to the BT Community

Have you tried the activation link http://www.bt.com/sport/activate-discovery-plus and signed in with your BTID? What does it say?

If you login to MyBT and go to your products, do you see Discovery+ there with an activate button?

Alex

Re: Discovery + basic, but should be Discovery + premium with my TNT sports subscription

ChiChibee — Mon, 26 May 2025 14:23:47 GMT

I am active.

However, active at the basic tier.

I need to be active on the premium tier, because I have TNT sports.

Re: Discovery + basic, but should be Discovery + premium with my TNT sports subscription

Alex_H — Mon, 26 May 2025 15:09:15 GMT

@ChiChibee Thank you for confirming, if it showing as activated on that link already when you try, please get in touch as one of our guides will need to take a look at your account to help fix the incorrect tier Fix TNT Sports | BT Help

Alex

Re: Discovery + basic, but should be Discovery + premium with my TNT sports subscription

ChiChibee — Mon, 26 May 2025 15:17:26 GMT

Thank you.

I called and one of the guides sorted it out.

I had to re activate and after the activation, I was on the discovery + premium tier.

Re: Discovery + basic, but should be Discovery + premium with my TNT sports subscription

Alex_H — Mon, 26 May 2025 15:30:46 GMT

@ChiChibee That is great to hear, glad it was sorted quickly for you. Thanks for coming back to share the update.

Alex

Re: Discovery + basic, but should be Discovery + premium with my TNT sports subscription

ChiChibee — Mon, 26 May 2025 16:03:59 GMT

For all BT customers with TNT sports subscription , who have been activated in the Discovery + basic tier instead of Discovery + premium.

Call BT customer service to have it sorted for you!