This topic

Discovery Plus Access

nottstodawlish — Sat, 12 Aug 2023 08:35:07 GMT

Hi, I registered for the monthly TNT sports pass, which I now have full access with my BT signon. However when I try to access the discovery plus app using the same credentials it comes up with invalid email or password. I have looked in MyBT and discovery plus doesn't show in my products just TNT sports. Any advice on how I can obtain the access.

Thanks

Re: Discovery Plus Access

Weerab1983 — Sat, 12 Aug 2023 09:07:10 GMT

Use the link below below https://www.bt.com/sport/discovery-plus

Are you not not better off just paying monthly for discovery plus premium?

Re: Discovery Plus Access

Anonymous — Sat, 12 Aug 2023 08:50:21 GMT

I have Big Sport package and when I log into D+ I had to set up a different log in via D+ . It should then link the two together. I would imagine it's the same with monthly pass.

Re: Discovery Plus Access

nottstodawlish — Sat, 12 Aug 2023 09:06:37 GMT

Thanks, I tried the links they take me into MYBT but just the home page and dont do any activation.

Re: Discovery Plus Access

nottstodawlish — Sat, 12 Aug 2023 09:07:32 GMT

Thanks, I will try setting up an account and see if it links it.

Re: Discovery Plus Access

nottstodawlish — Sat, 12 Aug 2023 09:19:35 GMT

HI, Still no luck I now have a discovery plus account but it doesnt recognise any subscriptions so can just see the free stuff. Any other ideas?

Thanks

Re: Discovery Plus Access

Weerab1983 — Sat, 12 Aug 2023 10:25:03 GMT

If your still going down the route of just the BT monthly pass hopefully a moderator will come along and have a look soon and hopefully take a look at your account

If you are going down the route of a discovery plus premium account make sure that the accounts are the same (same email address)

BT sport monthly pass and discovery plus premium are the same price, if you haven't just renewed your BT sport monthly pass

Re: Discovery Plus Access

DarrenDev — Sat, 12 Aug 2023 10:29:32 GMT

There's no automatic connection between BT and discovery+ accounts, and they don't need to be the same email address. You must follow the process to activate the account though - this shares a key between BT and discovery that pairs the subscription.

With a BT TV subscription, the option to activate should appear on the "Your products" screen. If your BT ID has more than one account on it then it's likely to not appear - MyBT appears to be struggling with having multiple accounts.

Re: Discovery Plus Access

nottstodawlish — Sat, 12 Aug 2023 13:09:28 GMT

All

Thanks for your responses. I unfortunately have got no further spent an hour on chat with BT support. Had me clearing cookies cache etc but I had to give up for today..

Re: Discovery Plus Access

Tom20001 — Sat, 12 Aug 2023 17:19:14 GMT

I am having no joy activating Discovery+. I get to the point of going to My BT to see the screen We Can’t Get your Account Details come back later or words to that effect.

Re: Discovery Plus Access

RavG — Tue, 15 Aug 2023 13:28:49 GMT

Exactly the same with me...

but the longer story is:

Had BT internet 5 years ago, since left, then got BT again, so one BT id had two accounts assigned to it. Created a new BT ID as in its current setup it wouldnt let me even subscribe to discovery plus via BT. The new ID brought over the current active account only and I was able to sign up.

Signed up last Saturday. No email to activate. On the phone for an hour to call centre as well. Get the email (they resend it), click to activate discovery+, just goes to the My BT landing page. TNT sports is listed as a product I own next to my broadband and I can click manage, but when I do it says to progress the order and asks for the account id which is selected, I click next and just end up on a Sorry please contact customer services.

Sunday they raised a support ticket to a higher up team, havent heard back.

I can access TNT via the BT sports app on both my phone and playstation 5, but I've never been able to progress to the link page to link this TNT offer with an existing or otherwise discovery+ subscription - which of course I want for my LG telly and to watch in 4k.

Re: Discovery Plus Access

Tom20001 — Tue, 15 Aug 2023 15:54:55 GMT

I got sorted today. There was an old account linked to my BT ID and was preventing My BT from displaying properly. I deduced this from a post earlier in this thread and a call handler listened to me and arranged for the deletion of the old account. Within seconds My BT was working correctly and I was able to activate Discovery +.

Re: Discovery Plus Access

RavG — Wed, 16 Aug 2023 08:33:34 GMT

Thanks for the quick reply. I called them back and asked if it could be an issue with me originally having two accounts associated with one id, even though I created a new id prior to ordering which only took one account with it.

They disassociated the old account but for me it didn't fix it, so its still with support unfortunately.

Re: Discovery Plus Access

edj64 — Tue, 24 Oct 2023 19:54:10 GMT

Hi im also having this exact same issue,

Re: Discovery Plus Access

DarrenDev — Tue, 24 Oct 2023 20:02:16 GMT

As per the other thread - please read https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/Trouble-activating-discovery-Read-this-first/td-p/2320856 and act accordingly

Re: Discovery Plus Access

abdulrahman — Sat, 02 Mar 2024 10:32:27 GMT

Re: Discovery Plus Access

zulu17 — Sun, 03 Mar 2024 13:14:04 GMT

Hi @abdulrahman if you have an issue that you would like community assistance on please post again as your initial post here is blank.