This topic

TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Wed, 08 Nov 2023 13:42:43 GMT

Hi all,

I had been enjoying Bt sport now TNT with no problems. However as of about a week ago, I’m no longer able to watch football in UHD via the discovery plus app on Apple TV 4K. I’m presented with the following error

NSURLErrorDomain - 1002

Invalid URL

I can only check this and try to troubleshoot as and when the football is being shown in ultra hd. There is no dedicated Ultimate channel on the app. This adds to the frustration. Making it much more difficult to fix the issue. As I’m not being able to watch the games in UHD like I had been I’m spending the entirety of games trying to fix this error. I’ve reached out to discovery plus support but so far no reply.

I have tried the follow steps ;

Rest router and all internet devices, connected via Wi-Fi connected via hard wire, Uninstalled the app, factory rest my Apple TV, I have also downloaded the app on my phone and TNT sport ultimate worked.

Can anybody help me? There seems to be very little in terms of technical support for customers. It’s so confusing who do we contact? BT, TNT or Discovery?

I really want a fix for this I see absolutely no reason as to why it would be working fine and then suddenly I’d be getting this error -1002 out of the blue. Please help I was really enjoying games in UHD.

many thanks 😊

Re: TNT sport’s Ultimate URL Error -1002

DarrenDev — Wed, 08 Nov 2023 14:26:27 GMT

Unfortunately this would need to be raised with discovery, as we don't have access to their logs to see what's going on.

Can you watch replays? Many of them are available in UHD.
Can you think of anything that may have changed? E.g. parental controls on the broadband? Any OS updates on the Apple TV?

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Wed, 08 Nov 2023 14:54:30 GMT

Thanks for the reply,

Is there any other way to contact them? Seems like email is the only way.

Ok, can you point me in the direction of UHD match replays on the discovery plus app via Apple TV 4K please ? I’m struggling to find anything it’s all just TNT sports standard channels and not ultimate. The only time I get Ultimate so I can troubleshoot is when the stream is available live.

The only thing that’s changed is the renaming and disabling of the old BT sport app on Apple TV. Actually come to think of it my problem coincides with the disabling of the BT sport app. What’s ironic is I never had Ultimate show up on that app despite it being part of my add on with EE. I just assumed you couldn’t get ultimate on Apple TV 4K which seemed bizarre to me..

It was working fine on discovery and I was loving having the games in UHD at last, but now I’m presented with this url error. Surly an incorrect URL would suggest the web address is wrong their end?

It’s so frustrating.

many thanks for the help, and any help in advance!

Re: TNT sport’s Ultimate URL Error -1002

naylor2006 — Wed, 08 Nov 2023 19:40:56 GMT

Finally, found someone else with this issue!

I have 3 4KATV’s at home, 1 is the new 3rd Generation and the other 2 are 1st Gen.

The 2 1st Gens I get this error, the 3rd gen however doesn’t not, I wonder if the way the UHD is delivered on the 1st gen isn’t supported or something because the error is more an tvOS error to do with development.

Be interested to know what models yours are?

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Wed, 08 Nov 2023 20:10:49 GMT

Hi, I believe mine is the second generation. I can’t be 100 percent sure though as no longer have the box. Its the one with nice black glass remote?

I hope this isn’t the case because that would absolutely suck. Any idea how to roll back updates for TV OS? I currently do not have any other active UHD subscriptions so it’s hard to see if it’s problem with my device. The fact it’s a URL error would suggest it’s Discovery plus’s end.

I’ve attached an image to show exactly what’s happening. It’s so stupid, was all working fine until about a week ago.. Turns out the image is to large…

Re: TNT sport’s Ultimate URL Error -1002

naylor2006 — Wed, 08 Nov 2023 20:20:36 GMT

Hello mate.

The 2nd and 3rd gens came with the silver remote, the 1st gen was the slim black remote.

All other apps I use on my 1st gens work for UHD and HDR, only Discovery Plus fails out on UHD content where as it works fine on my 3rd gen.

Problem is I tend to watch champions league football in the lounge with my 3rd gen and I can’t remember if Discovery Plus UHD ever worked on the other 1st gens, it was only at the weekend I noticed. It is annoying now though, has yours ever worked or did it stop when you moved from BT Sport app to Discovery?

Yeah it’s URL error but it relates more to how the traffic is requested or sent, it’s a general development error that different apps can see, not that I’ve ever seen it before but Apple app developers see it. I wonder if there is some mismatch going on and Discovery and thinking there is some problem with the traffic.

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Wed, 08 Nov 2023 20:29:51 GMT

Hi,

I previously watched via the bt sport app. I assumed by sport ultimate just wasn’t available on Apple TV which seemed bizarre.

Then when I switched to discovery at the start of this season I was happy to finally have the option to stream in UHD. It was working fine until about a week ago. What TV OS is your 1st gen please? Mine is currently 17.1 I’m assuming the update has screwed communication with discovery server.

Re: TNT sport’s Ultimate URL Error -1002

naylor2006 — Wed, 08 Nov 2023 20:36:44 GMT

All mine are on 17.1.

At half time I’ll mail Discovery support, pretty sure it’s an issue with gen 1’s

tvos updating might have put the app on those devices out of band or something. It’s so annoying though because I’ve tried everything as well and it’s a right pain.

UHD works on my iPhone 13 mini, even my PC browsing to the website and it’s works on my 3rd gen ATV.

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Wed, 08 Nov 2023 20:43:14 GMT

It is extremely frustrating, I was loving the fact I finally had games in UHD.

Stinks of Apple forcing people to buy the latest hardware….

Does it 100 percent work on the latest model? 3rd gen? How much of an upgrade are they over my devise? I love the swipe remote on mine it’s the reason why I’ve not upgraded.

Thanks in advance! Hopefully they fix this BS..

Re: TNT sport’s Ultimate URL Error -1002

zulu17 — Wed, 08 Nov 2023 21:03:34 GMT

There is a discovery plus UK twitter support which might be a quicker alternative to emailing them.

Believe it is

dplus_supportUK

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Wed, 08 Nov 2023 21:11:33 GMT

I can confirm it’s a problem with the Apple TV talking to the server since the last software update..

The developers at TNT /BT and discovery need to be made aware of this.

Tnt sport ultimate is working fine via the app on my Samsung tv.

Edit ; Saying that, the picture is 1000 times better via Apple TVs app in HD than it is via the Samsung App in UHD just shows how much better Apple TV is..

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Wed, 08 Nov 2023 21:04:26 GMT

Thanks, I don’t go anywhere near that hell hole of a site.. 😊

Re: TNT sport’s Ultimate URL Error -1002

naylor2006 — Wed, 08 Nov 2023 21:20:47 GMT

Yeah it does 100%, although I’m watching United implode again now, the Arsenal fixture definitely works.

Re: TNT sport’s Ultimate URL Error -1002

naylor2006 — Wed, 08 Nov 2023 21:30:12 GMT

I don’t think it’s Apple doing the usual buy new stuff thing.

My 1st gens still work for 4K HDR10, Dolby Vision and HLG on plenty other apps, I imagine this will get worked out by Discovery.

the main difference with the 3rd Gen is it supports HDR10+ and it has a different chip. So it’s quite different from the 1st gen, be interesting if there are any 2nd gen users out there if they have it too.

It could be a HDR thing but as far as I know it’s just HDR10 TNT Sports Ultimate which is the most supported format of the lot.

Its some sort of handshake thing for sure.

Re: TNT sport’s Ultimate URL Error -1002

zulu17 — Wed, 08 Nov 2023 21:36:19 GMT

@Sirpostsalot You asked about finding UHD match replays. I haven’t got Apple TV currently connected but generally on Discovery Plus one way of finding the UHD match replays is

look for TNT Sports carousel which tends to have assets for Premier League / Champions League / Rugby Premiership/Vanarama National League /etc

Select the Champions League asset , navigate down past all the Live/Coming Up Hightlights Extended Hightlights carousels and you will eventually see (Latest) Match Replays , there navigate along all the recent match replays and you will normally find one for UHD in addition to the HD match replays where UHD coverage was available. Note that UHD match replays appear to be retained for different time frames depending on the competition.

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Thu, 09 Nov 2023 00:01:41 GMT

Thanks for help guys, hopefully people at discovery will “ discover this bug “ and fix it. I highly doubt it. I guess I’m just gonna buy a new Apple TV on Black Friday 👍

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Thu, 09 Nov 2023 13:39:05 GMT

I did find the replay, yes they don’t stay for long. Same situation it’s frustrating as hell. Not happy that I have to buy a new Apple TV to fix it. TNT sport / Bt sport sort it out!

Re: TNT sport’s Ultimate URL Error -1002

naylor2006 — Thu, 09 Nov 2023 16:57:00 GMT

After explaining a very specific issue to Discovery Plus support, you know the whole ATV thing, specific channel and so on, check out the response I got.....

----------------------------------------------------------------------

Hi Phill,

Thank you for contacting discovery+ Customer Support. My name is Pablo.

I understand that you are experiencing an issue while trying to access discovery+. We apologies for the inconvenience this may have caused.

I request you to follow the below mentioned troubleshooting steps to check if that helps:

As a first step, please Uninstall the App from your device, restart the device.
Clear cache and cookies from your device and app
Install the App from the App Store and try login in
Check for any software updates on your device.
Check your internet speed.

Using Web Browser:

Please check for any pending updates on your web browser.
Clear cache and cookies
Check for any software updates on your device.
Check your internet speed.
Try different browser.

If you have additional questions, we're here to help. You can reply to this message or visit our Help Center at https://support.discoveryplus.com/hc/en-gb.

Kind regards,

Pablo

discovery+ Customer Support

-----------------------------------------------------------------

Yep, thanks Pablo, clearly read the original ticket where I explain I literally factory reset the ATV 1st Gen....

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Thu, 09 Nov 2023 17:18:24 GMT

Yeah I’m getting the same garbage responses. I’ve explained I’ve factory reset done everything I possibly could my end.. I guess I’m not watching in UHD until they sort the issue, if they can ever be bothered to..

Re: TNT sport’s Ultimate URL Error -1002

Sirpostsalot — Thu, 09 Nov 2023 20:23:31 GMT

Have you tried tonight?

funnily enough it’s working tonight. Hopefully they’ve fixed the issue.