This topic

BT Sport Offer with BT Broadband

jdee20212 — Wed, 22 Nov 2023 15:09:05 GMT

I received an email for offers from BT a week or two ago, I clicked through and there was an offer of BT Sport for £1 per month for a 24 month contract which would also extend my broadband contract by 24 months stating a saving £408.

there was a *

*this is based on the standard bt sport package cost.

When looking this up it seems for a broadband customer £18 per month is the standard bt sport cost. I clicked through to add to basket and went on until i got to the screen before checkout. It stated £18 per month from month 4. This would only equate to a saving of £51 rather than the £408 stated. £408 being £432 - £24 (£18 x 24 = £432 - £1 x 24 = £24 )

so is the £408 saving all a big mistake?

I've called but the guy I spoke too had an attitude and wasn't helpful and then messaged on twitter and was given a number to phone the loyalty team ended up going through to the same department i phoned initially. Lady I spoke to this time said she didn't have access to online deals and that was the end of it.

BT Sport Offer with BT Broadband

jdee20212 — Wed, 22 Nov 2023 16:54:11 GMT

BT Sport Offer with BT Broadband

there was a *

*this is based on the standard bt sport package cost.

Re: BT Sport Offer with BT Broadband

zulu17 — Thu, 23 Nov 2023 10:01:06 GMT

The way I interpret what you posted is that BT are offering a £17/ month discount off the standard price (currently £18) , the current standard promotional offer price on sale is I believe £1 for 3 months and £18 from month 4 with the annual price increases to apply in March , So you appear to be being offered a £17 discount of the standard price for the 24 months (rather than the 3 months that would apply if you didn’t take the personal offer). If during those 24 months you opted to flex your package (eg move from Sport to Entertainment package) then the new package that you flexed to would normally be at a standard price (ie without discount).

Re: BT Sport Offer with BT Broadband

JohnC2 — Thu, 23 Nov 2023 15:50:54 GMT

Hi @jdee20212, we would like to look into this further. Do you still have the original email?
I've sent you a Private Message so you can get in touch with the Mod team and we'll get this investigated further.

Cheers

John

Re: BT Sport Offer with BT Broadband

coombsb — Fri, 24 Nov 2023 16:25:59 GMT

I've had the same offer when I logged into myBT, and then the same thing happen when you get to the checkout. The £408 is correct as £1/month for 24 months instead of £18/month for 24 months is £17*24 = £408, but that's not what you then get.

Chatted online and got the same unhelpful response as you so asked for who to complain to about the false advertising. I've sent all the proof to BT and suggest you do the same and then follow up with ofcom if they don't resolve it.

Re: BT Sport Offer with BT Broadband

jdee20212 — Fri, 24 Nov 2023 14:41:14 GMT

Thanks for that, very helpful much more than the 3 people I spoke to in BT

Re: BT Sport Offer with BT Broadband

paulmurphygb — Fri, 24 Nov 2023 21:00:41 GMT

I’m also experiencing the same discrepancy (ie £18 from month 4 in checkout), if the offer is still available tomorrow I will try contacting BT too, have you heard anything else from them?

Re: BT Sport Offer with BT Broadband

DavidM — Sat, 25 Nov 2023 13:47:21 GMT

Hi all and thanks for bringing this to our attention.

We've had confirmation that this was atechnical error which has now been corrected. @jdee20212 confirmation shows the correct price at check out 'It stated £18 per month from month 4'.

Cheers

David

Re: BT Sport Offer with BT Broadband

paulmurphygb — Sat, 25 Nov 2023 14:48:10 GMT

I’m still seeing a saving of £408 in my offers however still get the ‘£18 from month 4’ in checkout, how is this correct?

Re: BT Sport Offer with BT Broadband

jdee20212 — Sat, 25 Nov 2023 14:56:40 GMT

Even at that it still states a discount of £17 pet month and doesn't state when that discount ends. So false advertising

Re: BT Sport Offer with BT Broadband

paulmurphygb — Sat, 25 Nov 2023 18:53:25 GMT

Yes it absolutely is false advertising and I can imagine quite a few people will be caught out by it, very disappointing as it seemed like a great deal and entry into the TV system which I was looking to do (plus add some extras) but I think I will leave it now and stick with my broadband-only package.

Re: BT Sport Offer with BT Broadband

coombsb — Sat, 25 Nov 2023 19:02:54 GMT

I've reported it to the ASA, clear false advertising designed to trick people into signing up and then hitting them for more money. Shocking behavour from a company as big as BT.

Re: BT Sport Offer with BT Broadband

JohnC2 — Tue, 28 Nov 2023 17:46:37 GMT

HI All. thank you for highlighting this. This incorrect sport offer has now been removed today.

Thanks

John