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TNT Cancelled Before End Date

United77 — Sat, 23 Dec 2023 14:19:28 GMT

Good Afternoon,

I recently cancelled my TNT sports subscription. It's the rolling subscription, not the monthly pass. It was paid up to the 3rd January and the cancellation email confirmed the service would stop on 3rd January.

I switched on today to watch TNT only to find out it's already been cancelled and I no longer have access.

Am I right in thinking this should not have ended until 3rd January?

Thanks

Re: TNT Cancelled Before End Date

FIZZYLP — Sat, 23 Dec 2023 19:32:49 GMT

Hello,

Your correct your service should of continued until 3/Jan/24 at 23:59pm.

you should notify BT so they can correct the billed so you will be owed some pro rota because of it.

hope this helps.

Re: TNT Cancelled Before End Date

United77 — Sun, 24 Dec 2023 11:32:30 GMT

Thanks. That's what I thought. I will get in touch with BT and get the bill adjusted.

Re: TNT Cancelled Before End Date

FIZZYLP — Sun, 24 Dec 2023 14:28:27 GMT

Not a problem glad I was able to help 🙂