This topic

Tnt ultimate not working

danbat72 — Sat, 25 Nov 2023 11:18:23 GMT

This channel will not work and keeps giving me an error code (BTP-11168) when I try to activate it through my bttv pro box. I spent an hour on chat on Monday evening and got absolutely nowhere so registered a complaint which was meant to be resolved by yesterday but hasn't. Any ideas? I've got a brand new 4k tv and want to try it. Might be going back to sky at this rate

Re: Tnt ultimate not working

DavidM — Sat, 25 Nov 2023 13:29:22 GMT

Hi @danbat72 and welcome to our community.

Thanks for posting about your error message, sorry you're having problems. Can you let me know how you're connected to the hub? Is it via adapters, wireless or cable?

Cheers

David

Re: Tnt ultimate not working

danbat72 — Sat, 25 Nov 2023 13:58:14 GMT

Hi David, I'm connected wireless ly to my bt TV pro box and the box is connected with a 4k cable to my Samsung tv. Other uhd services such as iplayer and prime are working fine.

Re: Tnt ultimate not working

DavidM — Sat, 25 Nov 2023 14:00:12 GMT

Thanks for checking that @danbat72 . Are you able to try a cable for testing purposes?

Cheers

David

Re: Tnt ultimate not working

danbat72 — Sat, 25 Nov 2023 14:14:42 GMT

Yes, but I have already been through this. I'm watching football now on sky in HD and all is fine. When I try to access ultimate I receive a message which reads 'we can't recommend you a TV package right now. This may be because the channel is no longer sold. Look for a now TV equivalent. Error BTP-11169'

Now we both know that tnt sports ultimate exists. So why can't I get it?

Dan

Re: Tnt ultimate not working

DavidM — Sat, 25 Nov 2023 14:22:20 GMT

Thanks for checking that @danbat72

We'll need to take a closer look at this for you so check your inbox for my message and drop me over the details.

Cheers

David

Re: Tnt ultimate not working

JohnC2 — Thu, 30 Nov 2023 10:43:57 GMT

Hi @danbat72, thanks for getting in touch and sorry for the delay in getting to your case. I can see that you had also contacted our social media team and they were in touch and resolved this on the 28th.

Cheers

John

Re: Tnt ultimate not working

danbat72 — Thu, 30 Nov 2023 11:34:01 GMT

Yep, all sorted John, cheers.

Dan

Re: Tnt ultimate not working

RobbieMac — Thu, 30 Nov 2023 11:38:08 GMT

Hi @danbat72

Many thanks for posting back to let us know this is all sorted out. I am really pleased to see that 🙂

Thanks,

Robbie

Re: Tnt ultimate not working

lesjanfin — Sat, 13 Jan 2024 23:10:43 GMT

Good evening danbat72 and Mods,
I would like to know please,How your issue was sorted..
I have the same issue,same fault code,on bt tv box pro.
I have the Full works,can view uhd via Discovery + app,no problem,but Get the same response message that danbat got./error code btp-11169 on 433 and btp-11162 on 465
I have Fibre 1.with23mbps download and 6.5 upload ,guaranteed minimum 19mbps contract.
I have had Bb checked by Openreach (11th Jan.24). and thats best I can get..
If its a Bb download speed issue.I will have to accept that for now until I can get FTTP.
But would be grateful for Clarification its not something else. Thank you.

Re: Tnt ultimate not working

Brucemeister5 — Sun, 14 Jan 2024 07:07:10 GMT

I believe that a minimum download speed of 44 Mbps is required before BT/EE will permit channels 433 & 465 to be supplied to a customer. I’m sure that someone from BT/EE will confirm this or clarify the current position if it has changed.

Re: Tnt ultimate not working

lesjanfin — Sun, 14 Jan 2024 07:51:35 GMT

Thank you.I will take this up with them to Clarify.

Re: Tnt ultimate not working

DarrenDev — Sun, 14 Jan 2024 08:40:32 GMT

Correct - your line isn't fast enough to watch Ultimate on your TV Box. BTP-11169 means no eligible product could be found to offer you.

Re: Tnt ultimate not working

danbat72 — Sun, 14 Jan 2024 20:02:15 GMT

I pushed and pushed and eventually got through to someone called Colleen, who was superb, via the bt business chat on messenger. What I can make of it is that something technical that we can't access in the background had to be reset and now I have ultimate and ultimate hdr working perfectly. My bb maxes at 37mb and 4k is perfect.

Re: Tnt ultimate not working

danbat72 — Sun, 14 Jan 2024 20:04:34 GMT

Not necessarily. I got this message but the issue was resolved.

Re: Tnt ultimate not working

Brucemeister5 — Mon, 15 Jan 2024 07:20:33 GMT

We’ve got Halo 3+ with the EE Hybrid which kicks in when our broadband goes down. On the rare occasions that the broadband has gone down, channels 433 & 465 are still perfect even though we’ve dropped to 30 Mbps via the Hybrid.

Re: Tnt ultimate not working

DarrenDev — Mon, 15 Jan 2024 09:42:41 GMT

You sure about that @Brucemeister5 ?
Last I checked, we didn't support multicast over 4G?

Re: Tnt ultimate not working

Brucemeister5 — Mon, 15 Jan 2024 10:20:02 GMT

@DarrenDev I tested the speed to see what we were getting and it was 30 Mbps. If you don’t support multicast over 4G, that would mean that none of the subscription channels would work wouldn’t it? I can tell you 100% that they do and we’re using BT mini connectors too!

Re: Tnt ultimate not working

DarrenDev — Mon, 15 Jan 2024 10:27:52 GMT

I've just checked with our experts - we definitely don't support multicast over 4G. The discovery+ app would continue to work, but the channels wouldn't.
The only explanation we can think of for your scenario is that the broadband service was restored, but the hub hadn't realised yet - the multicast follows a different path.

Re: Tnt ultimate not working

Brucemeister5 — Mon, 15 Jan 2024 10:34:48 GMT

Our broadband went down last Sunday morning at 09:32am just before I left for the gym. The whole village was down according to those I spoke to at the gym. It was down for about 5 hours. The white light was on the EE Hybrid. I was watching sports channels when I returned without having to resort to the apps before the broadband was restored at around 3pm.