This topic

tnt sports

whippet999 — Thu, 25 Jan 2024 15:49:48 GMT

help please

been with bt over50 years. I have landline, broadband and tnt sports. I know I have activated discovery+ since bt sports ended because i have had no problem watching sports on discovery+ until two days ago. Two hours spent contacting and talking to the technical dept gets me nowhere.

Problem is where I went on to discovery+ and clicked on watch now and then chose a sport to watch, now it asking instead to sign in or sign up. Every effort to sign in is the same....wrong user name or password. I apply to change password but no same message. It cant be the username because surely that is the same as my bt id which is no trouble logging into bt.

I am on firefox and have been for years. Two days ago I s deleted a couple of months history last September and Octobers and the trouble seemed to start about there. I may be wrong about that assumption. Any ideas for a simple solution please?

Re: tnt sports

DarrenDev — Thu, 25 Jan 2024 17:04:08 GMT

It's nothing you've done @whippet999 - we've had a few reports recently of discovery+ accounts losing their subscription for no apparent reason. We're actively investigating this issue with discovery+, as everything still looks correct on the systems we have access to.

Could you please send me an email at tv.apps@bt.com with the BT ID that you're using, and I'll add your name to the investigation. I'll also be able to reset your account to let you reactivate your subscription.

Re: tnt sports

whippet999 — Fri, 26 Jan 2024 14:41:44 GMT

I sent you a couple of emails. Any luck in resettiong account yet?

Re: tnt sports

DarrenDev — Fri, 26 Jan 2024 18:00:13 GMT

Sorry for the delay. I didn't want to just reset your account without understanding what had gone wrong. Unfortunately I didn't manage to get an answer on that in time, but I don't want to keep you waiting any longer - it has been reset now.

Re: tnt sports

whippet999 — Sat, 27 Jan 2024 12:27:04 GMT

I want to thank you for your extremely valuable help. I am now reconnected. This community forum has been brilliant fot me. Thank you so much.