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TNT SPORTS Buffering , screen freezes , with rotating circle

Ted5 — Sat, 07 Oct 2023 13:42:47 GMT

Problem only started since had to change to discovery plus

No problems when using BT sport or other apps

Cast to my TV on all platforms no problem ( including BT sports) for years

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

NeilM — Thu, 09 Nov 2023 20:22:30 GMT

I've got a similar problem. Since starting to use the Discovery+ App on a TV the is hardwired to the internet (150Gbps), it buffers badly. By the end of the match you are 10 minutes behind and hugely frustrated.

Did you get to the bottom of your problem Ted5?

Discovery+ Buffering

NeilM — Thu, 09 Nov 2023 20:29:05 GMT

Since starting to use the Discovery+ App on a TV the is hardwired to the internet (150Gbps), it buffers badly.

I never had problems with the BT Sport App, and all other apps showing live sport continue to work normally ie Amazon Prime.

This is hugely frustrating as, by the end of the match, you are 10 minutes behind and already now the score from other live updates on mobiles etc

Can someone help / advise please?

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Ted5 — Thu, 09 Nov 2023 22:13:21 GMT

No answer

Only having stupid email ping pong with Discovery plus help line ha ha

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

NeilM — Thu, 09 Nov 2023 22:35:20 GMT

not very helpful then. Maybe complaining about service levels will work better ??

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Andrew600 — Sat, 11 Nov 2023 12:36:47 GMT

Same problem here during the Champions League this week and the Wolves Spurs build up today.

I was streaming it to see if it was an alternative to watching it on my Sky Q box. Obviously not.🙁

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

chrisd0407 — Sun, 28 Jan 2024 18:51:47 GMT

A lot of buffering towards the conclusion of today's India v England 1st Test through the app on my Samsung TV. I checked the wifi signal and it was excellent. Is it restricted bandwith?

Only a casual subscriber towards the latter round of the Champions League, I let it roll for the Test series. Never had a problem when it was BT Sport.

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Popeye13_Official — Mon, 29 Jan 2024 18:12:39 GMT

Discovery+ Support has to be one of the worst examples of how not to be 'support' to your customers. Its a joke and a shambles at how bad it is. Getting help to resolve issues with them is impossible in every way.

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Andrew600 — Wed, 31 Jan 2024 22:02:29 GMT

Frequent buffering for me tonight during Spurs/Brentford and Liverpool/Chelsea.
Most were only a second or two long, but two were long enough for me to run a speed test which, as expected, showed no issues at my end. I needed to restart the stream in the end.

Shambolic frankly😡

P.S. Forgot to mention that the UHD stream was virtually unwatchable. It kept dropping the resolution and became fuzzy vision!

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

jaykay2 — Wed, 31 Jan 2024 22:47:38 GMT

Likewise here in Cornwall, buffering and blurred, as for showing the Premier League table, that WAS unreadable

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Popeye13_Official — Wed, 31 Jan 2024 23:24:07 GMT

Frequent buffering for me tonight during Spurs/Brentford and Liverpool/Chelsea.
Most were only a second or two long, but two were long enough for me to run a speed test which, as expected, showed no issues at my end. I needed to restart the stream in the end.
Shambolic frankly
P.S. Forgot to mention that the UHD stream was virtually unwatchable. It kept dropping the resolution and became fuzzy vision!

What device was you using?

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Andrew600 — Wed, 31 Jan 2024 23:29:53 GMT

@Popeye13_Official

An Apple TV 4K 2nd gen.
The HD stream was fine apart from the buffering
The UHD stream kept dropping to SD or worse frequently.

A steady 74mbps getting to the ATV fwiw

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Popeye13_Official — Wed, 31 Jan 2024 23:34:04 GMT

That was one of the devices i had issues with, irrespective of line-speed and if i used Wifi or ethernet connection. It just wouldn't hold quality at all and made watching impossible. (Had the same issue on BT Sport app & Discovery+) on Apple TV 4K G1 & G2

The G2 would display everything else, from SD to 4K HDR (DV, HLG and HDR10) in superb quality and not once a buffering incident or drop in quality. Doesn't make sense does it.

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Andrew600 — Wed, 31 Jan 2024 23:39:49 GMT

Interesting. Agreed, it makes no sense at all, but I’ll definitely try other devices next time.
Thanks for the tip.

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Popeye13_Official — Thu, 01 Feb 2024 00:28:09 GMT

Fire Stick 4K Max worked well with BT Sport app, but then didn't with Discovery+. It was a shocking performance of stuttering, freezing and uselessness!

The only thing ive found that works is ROKU Streaming Stick 4K. Seemless in HD and UHD.

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Andrew600 — Thu, 01 Feb 2024 08:20:44 GMT

Oh, I see. I misunderstood your first post.
A Firestick max was my next option. I don’t have a Roku, so I’ll avoid streaming TNT entirely I think and hope they sort this mess out soon.

All the TNT satellite channels play perfectly through Sky Q. I was tempted to cancel that in favour of the app. Glad I didn’t now.

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Popeye13_Official — Thu, 01 Feb 2024 11:29:50 GMT

I can't attest to how the 2nd Gen Fire Stick 4K Max performs (Released in late-2023) but sadly, the issues with the first version were terrible, making it useless for me. If you have the Sky satellite versions of TNT channels, stick with that as it'll be your best option outside of something else to stream D+ on.

Good luck though

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

jaykay2 — Thu, 01 Feb 2024 11:37:07 GMT

OK my kit is Nvidia Shield TV Pro, latest version, even tried cycling through video upscaling on or off, made no difference, when I eventually decided my evenings football was ruined, dropped into YouTube and all fine on that even 4K HD, I found that I could watch (illegally I guess) a stream of the same match (Liverpool v Chelsea) through South African TV, iincidentally my router is EE 5G getting download speeds over 200Mb.

IF I can watch the football by another means, then WHY EE am I paying you for this unwatchable feed?

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Andrew600 — Thu, 01 Feb 2024 12:05:04 GMT

@Popeye13_Officialwrote:
I can't attest to how the 2nd Gen Fire Stick 4K Max performs (Released in late-2023) but sadly, the issues with the first version were terrible, making it useless for me. If you have the Sky satellite versions of TNT channels, stick with that as it'll be your best option outside of something else to stream D+ on.
Good luck though

I’ve got the new Firestick Max. I haven’t checked it for buffering, but the major issue is that it doesn’t frame rate match, so sport is shown at 60Hz with all the built in judder that brings. It’s fixable by diving into the Firestick settings, changing it to 50hz and back again when I change apps, but I really can’t be bothered with that level of hassle. I assume that’s an app issue rather than the Firestick because it does frame rate match Prime and Netflix correctly

Yeah, I’ll stick to satellite feed while I still have Sky and hope this is all fixed by the time satellite broadcasting comes to an end.

Re: TNT SPORTS Buffering , screen freezes , with rotating circle

Popeye13_Official — Thu, 01 Feb 2024 12:10:32 GMT

Framerate matching is very seldom on Fire Stick/Cube. Was something i got used to, and using the key presses to cycle it through the options to get 24Hz for films on Netflix and Disney+ took a while but i agree. Its implementation is a joke as i only ever found that Prime matched and nothing else.

I guess id say have a go with the new Fire Stick 4K Max, you might be surprised (Or not) but worth the try for D+