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Cancelled BT sports

mikemartin206 — Fri, 03 May 2024 19:39:40 GMT

I have spent the past two hours trying to cancel my bt sports package online. According to online posts there is a cancel button, I've not been able to locate this. So I tried calling and was holding for 45 minutes to get through to no one. I have now cancelled my direct debit, please accept this as my notice, thank you

Re: Cancelled BT sports

BSF74 — Fri, 03 May 2024 19:49:37 GMT

@mikemartin206 As with all providers there is no online cancellation option you have to call

BT won’t except your post here as notice of cancellation

cancelling your direct debit is the worst thing you could have done as it’s a breach of contract on your part and bt can still use all legal options available to recover subscription costs until you have cancelled correctly through the proper channels

Re: Cancelled BT sports

mikemartin206 — Fri, 03 May 2024 19:54:35 GMT

Thanks for your reply and help. I signed up for a rolling month payment. Surely if I cancel my direct debit, thats enough?

Re: Cancelled BT sports

imjolly — Fri, 03 May 2024 19:55:39 GMT

@mikemartin206

This is a customer help customer forum and your post does not go to BT

As already posted you need to phone to cancel. By stopping your DD you are going to have credit problems and could end up with letters from debt collectors

I would try and phone CS 03301234150 and they should e able to help

Re: Cancelled BT sports

mikemartin206 — Fri, 03 May 2024 19:56:48 GMT

ok - thanks for your help