This topic

Watching TNT SPORTS on SKY box

Borisjon — Wed, 04 Sep 2024 20:02:40 GMT

I’ve watched BT/TNT SPORT on my Sky box for many years. No problems.

Then I upgrade / renew my BT broadband package for another 2 years. BT have been guilty of mis-selling me services which turned out to be unnecessary / and expensive (including an unwanted EE TV box). I’m still paying for broadband & the TNT sports package.

I can still watch TNT (now Discovery+) on my iPad & mobile, but the TNT package has disappeared from my TV (unless I buy another package via the red button).

I have an outstanding complaint against BT, but they are slow to reply.

Is there any way I can install / download the TNT package to the TV? Or is this only done through BT/SKY on the Sky viewing card?

Thanks in advance.

Re: Watching TNT SPORTS on SKY box

Peter_W — Thu, 05 Sep 2024 12:30:40 GMT

Good morning @Borisjon

Welcome to the BT Community!

When you mention not being able to watch through your TV, is it a Sky Box or an EE TV box that you're using here?

We have a separate TNT Sports subscription for BT Broadband customers using Sky which is £25, so it sounds like the version you're currently subscribed to may be the one for EE TV.

Peter

Re: Watching TNT SPORTS on SKY box

Borisjon — Thu, 05 Sep 2024 12:52:25 GMT

Thanks. Historically I’ve always watched BTSport (now TNT Sports) through a Sky box.

I always paid through BT Broadband for this, but from what you say it may be that BT/EE have changed the billing procedure?

Re: Watching TNT SPORTS on SKY box

Peter_W — Thu, 05 Sep 2024 13:05:17 GMT

Thanks for confirming that @Borisjon

We definitely have an option for users to watch through Sky, but it sounds like you may have been offered a different subscription on this occasion.

Whilst I don't have access to your account via this public forum, if you reach out to one of our customer care Guides, they'll be able to get this all double checked.

Peter

Re: Watching TNT SPORTS on SKY box

Borisjon — Thu, 05 Sep 2024 15:38:52 GMT

Thanks again.

I’ve again phoned BT & finally established that they sold me a new EE TV package (even though they knew I have an existing Sky deal for 20+ months).

As I bought from a BT/EE High St shop, I was told I had to revisit them to sort out the mess; and this couldn’t be done via telephone.

So I visit the shop - only to be told the same thing - but in reverse.

Next, still in the shop, we phone BT and eventually cancel the new EE/TV package & reinstate my old package of Broadband + TNT sports.

Throughout this, BT/EE were adamant that they couldn’t / wouldn't / never did make any changes to delete a package from the Sky box. But during this last call, this is exactly what they did. Hey Presto, 5 hours of angst later, things are now as they should be.

Shambles? That would be too polite.

Re: Watching TNT SPORTS on SKY box

zulu17 — Wed, 11 Sep 2024 07:28:41 GMT

I believe the current status is

Adding TNT Sports to your Sky package Is available with BT Broadband

but not with EE broadband.

There is a difference as to products available depending on the brand of broadband.

These days I believe TNT sports is operated by WBD rather than BT albeit that BT and WBD sports rights are combined in a separate (joint venture) company.

BT mobile customers may also still have a route to order as well but unclear as to whether that is still current,

Re: Watching TNT SPORTS on SKY box

Borisjon — Fri, 13 Sep 2024 19:41:34 GMT

Thanks. No wonder those in the BT / EE High St shop didn’t have a clue. All they are interested in is (mis)selling packages to inflate their commissions.

And how is an existing customer / pensioner supposed to navigate through all this? How do I know the difference between BT & EE packages when they are marketed as the same company?