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Cannot cancel TNT sports. Strange message.

Santi26 — Sat, 14 Sep 2024 12:15:31 GMT

Hi all,

Trying to cancel TNT/BT Sport and get this message:

Sorry, you cannot cancel at this moment in time. Please try again later

Thanks for subscribing to TNT Sports. You will be able to cancel when your first payment has processed. This usually takes less than 24 hours but may take longer. Please try again then.

I have been a member of BT sport for a few years now so this makes no sense. I’ve tried waiting and cancelling and still has same message. Please assist

Thanks

sanf

Re: Cannot cancel TNT sports. Strange message.

Hunter2660 — Sat, 14 Sep 2024 20:35:22 GMT

Are you trying to cancel an ongoing BTTV subscription? In which case you can only ring BT to cancel. It sounds to me like you're trying to cancel a monthly pass, which I suspect you don't have.

Re: Cannot cancel TNT sports. Strange message.

Santi26 — Sat, 14 Sep 2024 21:10:57 GMT

Hi, It is a monthly pass.

I googled it and seems someone posted a similar issue here back in ‘23 that was resolved by a representative so it must be a known issue?

Cheers

Re: Cannot cancel TNT sports. Strange message.

Katie_B — Sun, 15 Sep 2024 08:15:34 GMT

Hi @Santi26.

I would recommend following the advice previously provided and give us a call.

Our customer care team will be happy to look into this for you.

Katie