This topic

Xbox payment

Anonymous — Tue, 20 May 2025 07:39:09 GMT

I had until yesterday a XBox payment. although my bill I payl a little later this month, the access to xbox was not working. Tried getting to speak to a person I gave up as seemed to be going in circles. So I cancelled the XBox , but on accessing my bill details online, the payment of £12 is still showing as needed. I received e-mail confirming cancellation.

Either a mistake has been made somewhere, or pay,ents are taken a month behind, which doesn't make sense to me

Re: Xbox payment

zulu17 — Tue, 20 May 2025 08:33:43 GMT

Hi @Anonymous

i notice that there were some issues that you experienced in previous years described in this thread.

https://community.bt.com/t5/Bills-Packages/Re-TV-package-still-shows-on-bill-despite-cancelling-more-than/m-p/2335814#M163485

i suspect given that the forum moderation team does not have account access you will need to go back to customer service by phone or live chat.

i wonder whether your cancellation came either too late for the current billing cycle or whether the cancellation might be subject to a notice period ( possibly 30 days ).

Re: Xbox payment

Anonymous — Tue, 20 May 2025 10:22:12 GMT

Thanks for reply . Cancel anytime it says on the X box page

Re: Xbox payment

Christopher_G — Tue, 20 May 2025 14:08:59 GMT

Hi @Anonymous

I definitely recommend giving our Customer Support team another call so that they check everything over from our side for you.

Hope you get sorted.

Chris