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Old account on app

Nikkie1402 — Sat, 04 Oct 2025 08:04:13 GMT

My old tnt account is showing in the app. I have a new account as I now have broadband, it won't allow me to update the account number on the app

Re: Old account on app

Hunter2660 — Sat, 04 Oct 2025 14:35:14 GMT

Can you not sign out of your old account on the app and sign in with your new one? Come to think of it that might be an issue if you've used the same email on both.

Re: Old account on app

Ali_A — Sun, 05 Oct 2025 09:24:22 GMT

Hi @Nikkie1402

Please give our Customer Service team a call where a guide will be able to manually remove the old account for you.

Ali