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IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

homerhotspur — Thu, 23 Oct 2025 11:15:47 GMT

TNT sports channels are consistently either unavailable due to the above error or they will suddenly start freezing until, usually, completely breaking up and then displaying this message.

Is there any reason why the old boxes are now incompatible with TNT HD broadcasts?

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Anonymous — Thu, 23 Oct 2025 11:37:07 GMT

Probably because they are old boxes

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

homerhotspur — Thu, 23 Oct 2025 12:44:57 GMT

That sounds like an educated guess.

Can anyone confirm whether technically these boxes are no longer up to the job of whatever TNT HD broadcasts use?

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Anonymous — Thu, 23 Oct 2025 13:14:48 GMT

You can be as technical as you like

At the end of the day it's still an old box

If you're on a contract ask about a pro box upgrade

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Peter_W — Thu, 23 Oct 2025 16:10:00 GMT

Good afternoon @homerhotspur.

I've checked up on this one, and there aren't any known issues with TNT on the older Humax boxes, and the issues you're experiencing are unlikely to be due to age.

Normally the IPC 6023 error references multicast packet loss, and is often linked with your home's broadband connection.

We've had a number of threads on this, so I'd recommend checking out some of the steps shared here if you haven't already:

Solved: BT Sport - Error code IPC6023 - BT Community

Peter

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

homerhotspur — Thu, 23 Oct 2025 17:07:38 GMT

Thanks for checking this. I did find it unlikely it would just be that old boxes suddenly couldn't work with TNT Sports or there would be many more questions like mine.

Having already tried many restarts of power connectors, changes of ethernet cables and even a factory re-set of the box, I'm wondering if there is a simple check which can be carried out remotely to see if there is a problem with multicast packet loss to a subscriber on request?

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Peter_W — Thu, 23 Oct 2025 17:53:14 GMT

Thanks for confirming that you've tried all of these steps for me, @homerhotspur.

Occasionally this has been down to issues directly on your account too, so I would recommend giving our TV technical team a call.

They'll be able to check over everything at our end, and if needs be advise on how this can be investigated further.

Peter

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Hunter2660 — Thu, 23 Oct 2025 20:30:34 GMT

@homerhotspurwrote:
Thanks for checking this. I did find it unlikely it would just be that old boxes suddenly couldn't work with TNT Sports or there would be many more questions like mine.
Having already tried many restarts of power connectors, changes of ethernet cables and even a factory re-set of the box, I'm wondering if there is a simple check which can be carried out remotely to see if there is a problem with multicast packet loss to a subscriber on request?
Ouch! The moment you mentioned power connectors probably gave you the reason for your issues. Try connecting direct to the router with an ethernet cable to rule out any problems with your broadband. I'm guessing the connectors are the problem.

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

homerhotspur — Fri, 24 Oct 2025 09:36:46 GMT

Yes, I wish I could do this but it is impossible with our set up. That is why I would rather like a BT Pro box because of its wi - fi capability but think I will have to wait until I am out of contract to get one, I've had the extenders for years. Had to get some replacements on e bay a few years ago for the first BT provided pair but all appears to be working ok although it would be nice to remove the obvious potential weak link in my set up.

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Peter_W — Fri, 24 Oct 2025 10:37:10 GMT

@homerhotspur It could be worth having a check to see what speed your Powerline adapters are rated to.

Some will only support up to 100 Mbps, and sometimes your ethernet cables will only support up to a certain speed too.

This is something I experienced first hand when I upgraded to Full Fibre and wondered why my speeds weren't improving, but it's also worth noting that in general your electrical circuitry will provide more resistance than a direct ethernet connection.

Whilst I can't promise it's something they'll be able to sort, it's definitely worth reaching out to our tech guys and there's the possibility a replacement could be available should we be unable to resolve things otherwise.

Peter

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Anonymous — Fri, 24 Oct 2025 10:45:40 GMT

Like I said at the start it's an old box

The fact that it's not wifi enabled in 2025 is comical.

Ring BT explain the situation and you will get a replacement box

That replacement box will be a pro box.

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

homerhotspur — Fri, 24 Oct 2025 13:01:25 GMT

BT Broadband extender flex 500 kit - up to 500Mbps

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

Brucemeister5 — Fri, 24 Oct 2025 14:26:46 GMT

Having the box connected via wifi is not necessarily the answer. My elderly next door neighbour had his box connected this way as his tv is in the opposite corner of his lounge to his Smart Hub. He had lots of issues and BT came and fitted powerline adapters for him, and he’s had a far more reliable service since.
I’ve been using them for almost 4 years with our setup too and they’ve been faultless. We are now able to upgrade to FTTP, but as we’re still in contract, we’re considering our options. I note the comments made here about having a speed which is too much for the set up to cope with. We don’t really need anything much more than we already have, so will take that into consideration.

Re: IPC 6023 ERROR MESSAGE -TNT SPORTS HD- BT(HUMAX) BOX

homerhotspur — Fri, 24 Oct 2025 15:34:19 GMT

Yes, our adapters have also been going a few years as had the originals. Instinctively, I feel that to do away with all the connections ( adapters, ethernet cables) should be better but , in our case, our hub has to be upstairs with the tv downstairs in the lounge so not ideal. We are on Fibre 2 which is perfectly adequate for our needs and I will resist any push to make us upgrade to FTTP when our contract renews next year .