This topic

Picture jump watching live streaming .

Micknal — Sun, 09 Nov 2025 11:23:29 GMT

I have subscribed to Sports for some time now and for the last 9 months have been having problems with the picture jumping intermittantly.

Happens very randomly but generally after been streaming for over 20 minutes.

Logging out and then back in does seem to work but not always.

Have reset TV many times to factory settings , turned different settings off and on but to no avail.

I also subscribe to NOW TV sport only and never had a problem like this so it must be down to something to do with the broadcast.

Just wondered if any else has experienced this problem and what they did about it.

Many thanks

Re: Picture jump watching live streaming .

Kimberlin — Sun, 09 Nov 2025 13:33:28 GMT

@Micknal

I see that you’ve stated that you’ve reset your TV back to factory settings, but is there a software update option in the TV settings? Some much newer TVs have update software enabled as default, some might not. I have a Sony TV that periodically updates itself. Might be worth just delving into the TV settings.

Re: Picture jump watching live streaming .

Peter_W — Sun, 09 Nov 2025 14:53:28 GMT

Hey there @Micknal!

I would definitely recommend checking your software like @Kimberlin has recommended here, as whilst it is usually updated automatically this is always worth a double check.

If you haven't already too, it's worth trying a different connection type, if possible a wired connection, to see if this presents the same issue.

Peter

Re: Picture jump watching live streaming .

zulu17 — Sun, 09 Nov 2025 14:58:00 GMT

Hi @Micknal can you confirm how you are accessing the sports streams. Is this via an EeTV box from the EPG or an app or directly from apps present on your TV? If using apps, is it the discovery + app that you have streaming issue with and the Now app you no issues ??

Re: Picture jump watching live streaming .

Micknal — Sun, 09 Nov 2025 16:09:12 GMT

Thank you for the suggestions. I use the discovery app on my smart tv , connected to internet via lan cable. All software updates are installed and up to date. Now tv worjs perfectly with no problems at all, its just anything I watch on duscivery +.

Re: Picture jump watching live streaming .

Leanne_T — Mon, 10 Nov 2025 11:14:00 GMT

Hi there @Micknal

Thanks for trying these steps.

If this is happening when watching discovery+, please get in touch with our technical broadband guides they can get the connection looked into and let you know what is needed.

Thanks 🙂

Leanne.

Re: Picture jump watching live streaming .

Micknal — Mon, 10 Nov 2025 14:43:43 GMT

Thankyou, will do,

Re: Picture jump watching live streaming .

zulu17 — Mon, 10 Nov 2025 15:58:24 GMT

These discovery+ pages may be useful

https://support.discoveryplus.com/gb/Answer/Detail/000004069

https://support.discoveryplus.com/gb/Answer/Detail/000004072

Note that for some TVs the updating/latest versions of apps is a seperate proocess to the updating of the TV's own software.

Re: Picture jump watching live streaming .

Micknal — Sat, 22 Nov 2025 07:57:57 GMT

Have tried everything suggested in above comments.

Have also contacted helpline through chat and had everything refreshed from BT end.

The problem still persists.

When first logging in the picture is fine for first 20 - 25 minutes then the problem starts , it's almost like the picture frame freezes for a moment then continues. Logging out and reloading seems to work but only for 20 minutes or so.

Anyone have any ideas ????

Re: Picture jump watching live streaming .

Debbie_G — Sat, 22 Nov 2025 13:45:21 GMT

Thanks for letting us know you've tried these suggestions @Micknal.

Could you also test streaming on a different device or browser to see if the issue still happens? This helps confirm if the problem is with the app or device.

If you haven’t already, it’s worth updating the app and your device’s firmware, and clearing the cache or reinstalling the app.

If the issue continues, the best next step is to get back in touch with our Technical Team. They’ll be able to investigate further and help get this sorted for you.

Debbie

Re: Picture jump watching live streaming .

Micknal — Sun, 23 Nov 2025 08:15:57 GMT

Many thanks for your suggestion.

I have managed to borrow another TV , set up discovery plus on it and watched the rugby on it and it was unbelievable, no jumping whatso ever. This was in another room in my house.

So it looks like the problem lies with my original TV.

I wonder if the problem lies with the locality of the hub/router and this is interfering with the picture.

I will try and move the router as far away from the TV as possible.

Re: Picture jump watching live streaming .

Debbie_G — Sun, 23 Nov 2025 09:27:45 GMT

Thanks for the update and for testing on another TV, @Micknal.

It's great to hear you were able to watch the rugby without any interruptions.

Let us know how you get on.

Debbie