This topic

Cancel subscription

Fiolex — Sat, 01 Feb 2025 11:25:27 GMT

How do I cancel TNT sports online

Re: Cancel subscription

Hunter2660 — Sat, 01 Feb 2025 14:16:36 GMT

If you have a rolling monthly pass, you can cancel via MyBT. If you're in a BTTV/EETV contract you will have to ring CS.

Re: Cancel subscription

Fiolex — Sun, 02 Feb 2025 23:04:43 GMT

Hi,

Is there detailed instructions on how to do this? Going round in circles in My BT

Regards

alex

Re: Cancel subscription

Chris__S — Mon, 03 Feb 2025 08:22:46 GMT

Hi @Fiolex

Yes, you can cancel your account at any time, no strings attached.

Simply log into My BT, find discovery+ Premium (incl. TNT Sports) and choose ‘Cancel subscription’.

When you cancel, you can carry on watching content until your existing months billing period expires.

Chris S

Re: Cancel subscription

ed2000 — Sun, 23 Feb 2025 19:37:08 GMT

Yeah, I don’t think that works.
I had/have a £20/moth tnt/discovery+ contract. To cancel you have to phone up, go to some web page, phone a new number, wait until there’s a human, wait for 5 minutes while they apparently do something (take/finish another call?). Then you’re told “I’ve cancelled it but you can’t see this. And when you get a renewal txt be sure to reply NO”.

Complete con

Re: Cancel subscription

jaymorley — Thu, 08 Jan 2026 20:46:32 GMT

I’m about to contact Ofcom about this.

been trying to cancel for weeks now and after lengthy calls with BT who said they could do this I was then told it could be done via the app. I tried MyBT app which only gives me the option to upgrade and also tried the Discovery app, which tells me to contact BT!

I think it is meant to be done via the BT app, manage subs section however when I click on to make changes it tells me I can’t upgrade.

what a farce!

Re: Cancel subscription

Kimberlin — Thu, 08 Jan 2026 21:17:27 GMT

@jaymorley

You probably need to try this route first because OFCOM probably won't do anything unless you have exhausted all the correct avenues

https://www.bt.com/help/contact-bt/complaints

Re: Cancel subscription

ed2000 — Thu, 08 Jan 2026 22:53:15 GMT

They’re awful - it’s a complete con.

I changed to Youfibre who bought out the end of my bt contract. I intend to never use bt ever again, they really really **bleep** me off.

good luck.

Re: Cancel subscription

jaymorley — Thu, 08 Jan 2026 23:14:29 GMT

Hi Kimberlin, Apologies as it wasn’t a case of me expecting Ofcom to resolve it for me. It was more to highlight being unable to cancel or find reliable information on how to cancel.

I’ve been given incorrect information whilst being passed from one company to another without a resolution to something as simple as cancelling a service which I’m actually out of contract for all whilst still being charged. It really shouldn’t be that difficult to resolve. As someone that worked in telecoms dealing with Ofcom regularly, I’ve seen companies fall foul for less.

Re: Cancel subscription

Katie_B — Fri, 09 Jan 2026 10:24:31 GMT

Hello @jaymorley.

I am so sorry to hear about the experience you have had.

I would love to see if I can get this looked into further for you.

When you have a moment please check your community inbox.

Katie

Re: Cancel subscription

Lynneypinny — Mon, 09 Feb 2026 22:02:35 GMT

I have exactly this issue. So I’m going to have to phone up as I can’t cancel TNT via the app!!!!!

Re: Cancel subscription

jaymorley — Tue, 10 Feb 2026 08:53:58 GMT

Apparently it’s a glitch with their system they’re aware of. I called several times and should’ve been told first time I called that it would have to be done by them. To add insult to injury, despite them having records of me calling previously to cancel they charged me up until the date the managed to cancel their end!

Said it so many times, you only truly find out how good a company is once you start to have problems and see how they resolve them. Thought this was one of the best largely because I never ever had issues. Then when you do!

Re: Cancel subscription

Lynneypinny — Tue, 10 Feb 2026 09:07:58 GMT

Currently on hold with BT!!! Why oh why isn’t it straightforward.

Re: Cancel subscription

Chris__S — Wed, 11 Feb 2026 10:26:45 GMT

Hi @Lynneypinny

Did the guide manage to get your issue sorted when you called them?

Chris S

Re: Cancel subscription

Lynneypinny — Wed, 11 Feb 2026 13:00:23 GMT

I hope so. Took a long time on the phone.
I got a confirmation email. However, in MyBT it’s still showing as due to be charged on next bill.

Re: Cancel subscription

Chris__S — Wed, 11 Feb 2026 13:40:33 GMT

Thanks for letting me know @Lynneypinny

Your MyBT app may take some time to update after a change has been made on our systems, so try not to worry too much.

If you'd like some peace of mind, though, you can contact one of our guides who can look into your account.

Chris S

Re: Cancel subscription

ed2000 — Wed, 11 Feb 2026 21:06:50 GMT

TBH I personally wouldn’t trust anything they tell you over the phone. You need something in writing, although maybe a email is good enough. Otherwise they might accidentally have not done what they told you and you won’t find out until they bill you again a few weeks later.

Once you’ve told them your done get them to tell you the final bill. Pay that immediately, then tell your bank/credit card to refuse any further attempts to bill you.

Re: Cancel subscription

Lynneypinny — Mon, 23 Feb 2026 22:52:33 GMT

So I did as you suggested, and was reassured it would not be charged for. However it was still there when the bill was finally issued….. so the direct debit will take that amount from our account. Not only that but it’s showing as still being charged next month too.

We spoke to accounts on the phone and they apologised and said that we will be credited and next month’s bill will be amended. Nothing has happened to indicate this is the case.

If we get charged again I’m taking it to the ombudsman.

Re: Cancel subscription

Chris__S — Tue, 24 Feb 2026 10:32:03 GMT

I'm really sorry to hear about your experience @Lynneypinny.

It's possible that your bill was produced before the product was cancelled, which would result in the charge showing on your bill as a full month.

If that's the case, a refund would be produced for your next month to offset the charge.

I'd recommend giving us another call so that an advisor can get this investigated for you, as I'd like to get you some peace of mind.

If you'd like to complain about your experience, you can use our BT Complaints web page to log your complaint.

Chris S

Re: Cancel subscription

jaymorley — Tue, 24 Feb 2026 11:54:34 GMT

If I had to pick a best company for a continuous service I use then BT would win hands down. That was until I started to have issues that meant I needed to contact them. Have always said that you only really see how good any company is when you have an issue that means you have to contact them & how they react.

last few times I’ve contacted BT they’ve been more interested in upselling their products than resolving my issues.

I’ve now migrated to EE after digging my heels in and not wanting to move. I’ve found that I was being overcharged for years and the person I dealt with also tried ripping me off when I moved my services. When I highlighted it was £10 more expensive than what online was stating he immediately said that there was a £10 sim that I hadn’t been told about!

Seriously thinking about going to the Ombudsman.