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HBO MAX won't accept my email address

Kord1 — Wed, 08 Apr 2026 20:49:29 GMT

I have a the TNT Sports channels through BT which I play on Sky. The Discovery Plus app works perfectly fine But the HBO app won't recognise the email address for it so I can't watch TNT through the app.

Re: HBO MAX won't accept my email address

gomezz — Thu, 09 Apr 2026 18:59:28 GMT

When you enter the address are you sure it is not automatically adding a trailing space?

Re: HBO MAX won't accept my email address

DarrenDev — Fri, 10 Apr 2026 06:52:57 GMT

@Kord1 I can confirm that HBO Max shows that your subscription is active, however I cannot confirm what email address is used (as they don't allow us to see that info). If you're totally sure that you're using the correct email address then the next step would be to cancel your current activation to allow you to activate it again with an email address you know - to do this, email eetvsupport@ee.co.uk with your account number, and a message saying that you'd like to reset your HBO Max activation.

Re: HBO MAX won't accept my email address

Kord1 — Fri, 10 Apr 2026 17:14:01 GMT

It works with the new Sky TV package including Disney Plus and HBO MAX But the one that I had through Discovery Plus from BT which included TNT Sports and is a different email address isn't being recognised meaning I now have to watch TNT Sports on my TV and can't use a mobile device.

Re: HBO MAX won't accept my email address

DarrenDev — Sat, 11 Apr 2026 10:53:07 GMT

See my comment above @Kord1 - you just need to email me