This topic

Casting from the EETV app to my Chromecast dongle issue?

gomezz — Tue, 19 May 2026 08:31:20 GMT

Over the past week or two I have started to have issues when casting from the EETV app on my phone or tablet to the Chromecast dongle plugged into my TV. Playback starts OK but at some point down the line it throws an error and I have to stop/start casting, then reposition playback to where I was.

I commonly watch the PREM rugby extended highlights this way as it has the advantage of automatically stripping out the ad breaks and is quicker to fire up than wait for my Youview box to boot up. Using the EETV app on my Youview box works fine as does using the HBO Max app on the Chromecast dongle.

There was a recent update to the Chromecast Web Viewer on the dongle which seemed to coincide with the problems starting. So it could be a fault with the updated Web Viewer or a consequent issue with the EETV casting service no longer properly complying with what Web Viewer is expecting to see.

Anyone else had this issue? I will be raising it over on the Chromecast Reddit forum and I suppose I need to look at the EETV support forum too (as still a BT subscriber not bothered so far).

Re: Casting from the EETV app to my Chromecast dongle issue?

DarrenDev — Tue, 19 May 2026 08:33:37 GMT

You're right that Google updated the Chromecast SDK this month. Rollout completed yesterday.

We haven't changed the Chromecast receiver code for 2 years, however there's nothing in this update that should have broken the service. They have upgraded the mediaplayer they use for it though, which may be handling our video content differently.

I'll take a look at the stats today to see if we can see it affecting others too.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Tue, 19 May 2026 09:03:46 GMT

Thanks. Will be avoiding using the casting option for now.

One thing I have not tried is watching the content directly on my tablet. Will give that go this afternoon while I am down the pub.

(semi-retired pensioner and Tuesday is my second Sunday of the week 🙂 )

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Tue, 19 May 2026 19:47:08 GMT

Watched the extended highlights of the last of this weekend's PREM rugby matches this affernoon directly on the tablet in the EETV app without it skipping a beat (other than the pub's wif-fi dropping out once for a few seconds).

Re: Casting from the EETV app to my Chromecast dongle issue?

Anonymous — Wed, 20 May 2026 09:23:22 GMT

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A year after his retirement he was back in my office/ cupboard asking to work two days a week part time.

He had planned retirement meticulously except how to fill his days.

Re: Casting from the EETV app to my Chromecast dongle issue?

DarrenDev — Mon, 25 May 2026 08:01:09 GMT

Google have acknowledged an issue with the update they released for Chromecast and rolled it back to the previous version. We'll continue to monitor for any issues related to future updates from them.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Mon, 25 May 2026 12:43:53 GMT

Thanks for chasing this up. Will give it a go to see if that has indeed restored the previous reliability,

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Mon, 25 May 2026 14:04:26 GMT

Mmm! Still got a failure. A CP999 error this time which did not crash quite as badly as casting was still active but did still lose the play position.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Fri, 29 May 2026 15:35:51 GMT

Having done a more general search across the web for anyone else with a similar problem I seem to be the only one to have raised it. So is there something peculiar about my set up?

Would it make a difference if I cast from my Android 16 phone rather than from my old Android 7 tablet?

Would going from my current CCwGTV dongle to the latest Google TV streamer make a difference?

Re: Casting from the EETV app to my Chromecast dongle issue?

DarrenDev — Mon, 01 Jun 2026 16:41:33 GMT

You're not the only one experiencing it, although it's not affecting everyone.

It doesn't matter which device you're casting from - the issue is that your device is unavailable to decode that specific section of the buffer. I have yet to work out why though.

It also wouldn't make a difference using the latest device - I can see logs of this issue, affecting all device models.

I've updated the chromecast code to hopefully provide a bit more information about the issue - I'll update here if/when I find out more.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Mon, 01 Jun 2026 22:19:23 GMT

Thanks for the update.

Why would restarting the casting allow it decode the problem section successfully? Is that a clue to what the problem is? Or am I misunderstanding what you mean by "section of the buffer"?

As it happens I cast two of the weekend's rugby games today and they both played through without a hiccup apart from one momentary buffering glitch. I did wonder if there had been any update to the dongle system app/software but could not see anything since last week when I was last having problems.

Re: Casting from the EETV app to my Chromecast dongle issue?

DarrenDev — Tue, 02 Jun 2026 06:29:07 GMT

The video is cut into 4 second chunks, and delivered at multiple different quality levels. Your device reported that it couldn't decode one of those chunks, however that chunk plays fine for us - so we don't know why it fails. If you restart the stream at the same point, the player will be reset - there's a chance that it'll be able to play that same chunk this time, but there's also a chance that your device will attempt to use a different chunk.

I'm hoping the new logging will help me understand more about the pattern leading up to the failure. If I can understand the pattern, I may be able to work around it.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Tue, 02 Jun 2026 15:46:23 GMT

Cast another rugby game this morning with no problems so I am now wondering if the Chromecast rollback you reported last week didn't take effect (for me) until a day or so later as initially I still saw problems and left it until this week to try again with the latest round of rugby to play with.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Mon, 08 Jun 2026 14:05:00 GMT

Saw there was an update to the Webview app this morning. Cast a rugby game and that was back up to its old tricks of stuttering and eventually hanging. So whatever changes they made to WebView have not been for the better.

Gone in to Force Stop and Clear Cache the Webview app and will see if that make a difference when I cast the last game of the weekend tomorrow morning.

Re: Casting from the EETV app to my Chromecast dongle issue?

DarrenDev — Mon, 08 Jun 2026 17:13:52 GMT

The Webview app on your phone isn't relevant to the Chromecast experience. The differences in behaviour you're seeing now aren't as a result of any changes to either Chromecast or the EE TV app - they'll most likely environmental (wifi or broadband related).

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Mon, 08 Jun 2026 23:42:37 GMT

Unlikely. Ethernet connection, not wifi and it played perfectly on the Youview box only minutes later.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Tue, 09 Jun 2026 08:25:12 GMT

This morning's attempt at casting the rugby resulted in the stream crashing with loss of playback position needing casting to be re-established and play point manually restored before watching the end of the game (about ten minutes out of 47).

So still very much an outstanding issue.

Re: Casting from the EETV app to my Chromecast dongle issue?

DarrenDev — Tue, 09 Jun 2026 08:26:43 GMT

When you say crashing, what do you mean? Was an error shown on screen?

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Tue, 09 Jun 2026 19:16:07 GMT

It was. CP something or other.

Re: Casting from the EETV app to my Chromecast dongle issue?

gomezz — Sat, 08 Aug 2026 08:04:54 GMT

Got a text this week saying TNT Sports catch up will no longer be available in the EETV app on my Youview box (it is an older 4000T model). I can get a new box apparently but the text fails to say if that is without charge. It is also not clear if that means TNT Sports catch up will no longer be available via the app on my phone or the web site on my tablet either. Anyone able to clarify this for me?

But it does seem that I will falling back on using the HBO Max app on my Chromecast dongle and live with the faff of skipping the ad breaks or if I remember recording broadcasts of highlights on my existing Youview box. I see no point in getting a new box if it is only so I can get the HBO Max app on that.