This topic

Email re TNT

legoman26 — Thu, 02 Jul 2026 13:45:48 GMT

I've had an email from BT informing me of changes to my TNT subs. It says that from July 1 TNT Sports 1-4 will be included in my package and I will be able to watch through Sky.

This is what I've always done so what on earth are BT on about?

Re: Email re TNT

BSF74 — Thu, 02 Jul 2026 16:10:57 GMT

@legoman26 If like me you previously only paid for the standard definition version of the channels on Sky , they are now only available in hd on sky

Re: Email re TNT

legoman26 — Thu, 02 Jul 2026 20:10:05 GMT

Thanks for the reply. Ever since I've had TNT (or it's previous incarnations) I've always paid for the HD channels and always had them as an option on my SkyQ channel list. I just have no idea what BTs email is meant to be telling me

Re: Email re TNT

DarrenDev — Fri, 03 Jul 2026 10:19:41 GMT

@legoman26 you're currently paying extra to get the channels in HD. The email is telling you they'll be included in your package from July 1st - i.e. you'll no longer be charged extra for HD.

Re: Email re TNT

legoman26 — Fri, 03 Jul 2026 10:36:12 GMT

Thank you @DarrenDev . It would have been helpful if BT had actually said that!

I won't mark as solved until I see a reduction app at on my next BT monthly bill

Re: Email re TNT

garybs29 — Fri, 03 Jul 2026 12:44:42 GMT

I suspect it says TNT Sports 1-4 HD & not just 1-4 as per your op

Re: Email re TNT

legoman26 — Fri, 03 Jul 2026 13:32:02 GMT

Thanks for your reply. This is what the email says

"Your TNT Sports HD add-on currently includes HD channels 1–4, plus access to TNT Sports Ultimate in Ultra HD.

From July 1 2026, TNT Sports HD channels 1-4 will be included in your package so you can watch in HD on Sky. SD channels will no longer be available."

Makes no sense to me at all

Re: Email re TNT

BSF74 — Fri, 03 Jul 2026 15:20:10 GMT

@legoman26 are you on sky plus or q

if Q whilst the hd channels are now included as standard at no extra cost the uhd element is still chargeable ad on so will continue to appear on your bill unless you cancel it - this link may help

https://www.bt.com/help/tv/learn-about-tv/sport-standard-definition

Re: Email re TNT

legoman26 — Fri, 03 Jul 2026 15:48:16 GMT

I have never signed up for UHD so I don't see why I should be charged for it

Re: Email re TNT

legoman26 — Fri, 03 Jul 2026 16:00:23 GMT

Just checked and I have 3 entries on my bill

TNT Sports on Sky. £xx

TNT Sports Second Box. £xx

TNT Sports HD. £xx

So I think your comment about UHD is wrong, and again I question what on earth was BT's original email on about? It just makes no sense to me

Re: Email re TNT

Hunter2660 — Sat, 04 Jul 2026 13:55:49 GMT

Just badly worded. As Darren Dev explained TNT HD is now available as standard, which will see a reduction on your bill.

Re: Email re TNT

legoman26 — Sat, 04 Jul 2026 14:56:52 GMT

Ok thanks, I'll wait and see then!

Re: Email re TNT

DarrenDev — Mon, 06 Jul 2026 18:57:34 GMT

I've had a long discussion with the team about this, and it's a little more complicated than originally thought.

If you have a Sky box activated for TNT Sports that is CAPABLE of UHD and you had the HD add on, then you WILL still be charged for the HD add-on - to cover the UHD channel. If you didn't already have the HD add-on then it won't be added, but UHD won't be available to you unless you request to add it (for the £6 charge per month).

If you DON'T have any Sky boxes activated with TNT Sports that are capable of UHD then SD customers will automatically be upgraded to HD at no charge, and customers with the HD add-on will no longer be charged for it.

My understanding is that the Sky + box is the only box NOT capable of UHD. If you have Sky Q or Sky Stream then they are capable (even if your TV is not), and so the charge will remain. You can obviously choose to cancel the add-on, if you only wanted HD and UHD isn't of interest to you.

Re: Email re TNT

legoman26 — Mon, 06 Jul 2026 20:04:12 GMT

Well, thanks for taking the time out to investigate this and to provide a clear answer.

But I must call out the original BT email here, as it is complete nonsense and does not explain what is happening.

Dealing with BT is about the worst experience I have ever had and I wish I felt able to move away from them. I don't because my BT email is so entrenched with so many other aspects of my online life that I dread the prospect of trying to move. So you have me, BT and there's nothing I can do. BT "Brilliant Things" is a joke of an advertising campaign. BT are appalling to deal with.

Re: Email re TNT

Hunter2660 — Mon, 06 Jul 2026 21:11:22 GMT

You can still keep your bt email address if you cancel your bt broadband or tv package. I know because I have moved away from bt to an alt net supplier, my email works perfectly well.