https://community.bt.com/t5/Bills-Packages/Returned-equipment-saying-not-received/m-p/2222665#M143485 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301491">@Ktweddle</a>, welcome to the forum, and thanks for your post.</P> <P>I'm sorry that the equipment has not been marked off as received back at our end. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you with this.</P> <P>Cheers<BR />John</P> Wed, 23 Mar 2022 12:10:04 GMT JohnC2 2022-03-23T12:10:04Z https://community.bt.com/t5/Bills-Packages/Returned-equipment-saying-not-received/m-p/2222642#M143478 <P>I have returned the 2 pieces equipment in the bag provided on the 07/09/22 and the tracking information states that it was received on 09/03/22. I have now received an email saying that they are yet to receive my equipment and if it is not returned then I will be charged £80 for the 2 bits of kit which is obscene considering how much we were charged a month for the speeds we were getting.</P><P>I have the proof of postage from the Post Office containing the tracking number and the address to which it was shipped.</P><P>Please can someone help me resolve.</P><P>Many thanks, Kenneth</P> Wed, 23 Mar 2022 10:13:28 GMT https://community.bt.com/t5/Bills-Packages/Returned-equipment-saying-not-received/m-p/2222642#M143478 Ktweddle 2022-03-23T10:13:28Z https://community.bt.com/t5/Bills-Packages/Returned-equipment-saying-not-received/m-p/2222665#M143485 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301491">@Ktweddle</a>, welcome to the forum, and thanks for your post.</P> <P>I'm sorry that the equipment has not been marked off as received back at our end. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you with this.</P> <P>Cheers<BR />John</P> Wed, 23 Mar 2022 12:10:04 GMT https://community.bt.com/t5/Bills-Packages/Returned-equipment-saying-not-received/m-p/2222665#M143485 JohnC2 2022-03-23T12:10:04Z