This topic

Move from unlimited to essential

Kel40 — Thu, 24 Mar 2022 10:29:58 GMT

Hello,

I’m wondering if anyone can help me

I am on universal credit and cannot work at the moment, due to health issues.

I, like many others signed up to BT on the advice of My work coach to apply for low income broadband, before essentials was implemented.

I received and sent back the relevant info via post and ended up on the broadband unlimited package.

I still cannot work due to health issues, I am in the lcwra group with the dwp. With the cost of living increases, I’m concerned I will struggle further.

Is there a way to move to a low income package?

thank you for reading.

Re: Move from unlimited to essential

imjolly — Thu, 24 Mar 2022 10:33:38 GMT

this gives more information

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editorial+Content&vendorid=AJM&utm_source=Affwin&utm_medium=https%3A%2F%2Fwww.bt.com%2Fexp%2Fbroadband%2Fhome-essentials&utm_campaign=110483&awc=3041_1645094835_8db5e34aa3189a1e2d1144312948112e

Re: Move from unlimited to essential

Kel40 — Thu, 24 Mar 2022 10:49:15 GMT

Thank you for your quick response, I have read this page and tried to understand it.

I have applied via that link.