This topic

We’re trying to fix the problem at the moment. Please come back later

evanswillo — Thu, 24 Mar 2022 11:11:34 GMT

Hi, I continue to get the following message when I look to Manage my Product - Broadband, I have spoken to online chat who suggested they delete my BT ID and I recreate it. I completed this task as requested but still the problem persists.

I also need to set my Date of Birth correctly as this is also incorrect.

Can anyone Help me with this matter ? Thankyou.

Re: We’re trying to fix the problem at the moment. Please come back later

Carlusha — Thu, 24 Mar 2022 11:25:10 GMT

@evanswillo Try a different browser which you haven't used previously to access BT.

Re: We’re trying to fix the problem at the moment. Please come back later

imjolly — Thu, 24 Mar 2022 12:27:44 GMT

if still problems then phone CS 150 or 0800800150 from mobile and they should be able to help

Re: We’re trying to fix the problem at the moment. Please come back later

evanswillo — Tue, 19 Apr 2022 17:26:28 GMT

Spoke to CS150 who raised the issue, but still no resolution almost a month later. Does anyone have a solution to this issue ?